FAQ

FAQ

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also check your order status by clicking here.

    Please keep in mind that Delivery Timeframe begins calculating once order has shipped from the warehouse.

  • Can I cancel an order?

    Unfortunately, we are unable to modify or cancel an order once it has been placed.

  • Why was an item cancelled from my order?

    Orders or parts of an order may be cancelled by our system for various reasons.

    Possible reasons include:

    • - We are unable to ship to the address provided,
    • - Your item has become unavailable at the time of packing
    • - Difficulty processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled item(s)/ order.

  • How do I return an item?

    Click Here to select the item(s) to be returned and print your return label. Returns must be created within 30 days of receiving your purchase.

    For all DC Crew members, return shipping labels are FREE.

    For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. You are welcome to sign up to be a DC Crew Member here.

    • - Once submitted, a return shipping label will be generated and emailed to you.
    • - Please print the shipping label.
    • - Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
    • - Remember to keep your tracking number.
  • Can I exchange an item?

    Unfortunately, we are unable to create exchanges, we only accept returns. To start a return please       click here.

    Please Note: We only accept online returns for orders placed on dcshoes.com. 

See all 15 articles

Shipping

Shipping

  • Shipping Rates and Timelines

    U.S. Shipping Only. We do not offer international shipping.

    Receive free shipping by joining our DC Crew loyalty program. Click here to join!

    US P.O. Box Shipping: PO boxes & APO/FPO addresses are limited to only Standard shipping method. UPS Ground or Expedited shipping methods are unavailable at this time. Our carriers are unable to deliver directly to P.O. Box addresses. Entering a P.O. Box may require the carrier to contact you at the telephone number provided to arrange pickup of your package from one of their local facilities. If you wish to guarantee a direct delivery of your package, please enter a non-P.O. Box shipping address.

    Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Second/Next Day Order Processing: Second/Next Day Order Processing: Allow 24 hours for processing before orders ships from our warehouse. (Excluding weekends & all U.S. federal holidays).

    Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.

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  • Why am I missing an item from my order?

    If your order contains multiple items, they may be shipped separately. We ship from multiple locations to ensure you receive your items as fast as possible.

    If an item is missing from your order, it may be preparing to ship or already in route to deliver on a different day. Once all items have been shipped you will receive an email containing all tracking numbers associated to each item.

  • How do I get free shipping?

    Join the DC Crew loyalty program for free shipping, free returns, and other awesome perks.

    Click here to sign up.

  • When will my order ship?

    Economy/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Second Day/Next Day Order Processing: Second/Next Day Order Processing: Allow 24 hours for processing before orders ships from our warehouse. (Excluding weekends & all U.S. federal holidays).

    Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order.

    You can also check your order status by clicking here

  • Can I change the shipping address?

    Unfortunately, once an order has been submitted we are unable to cancel or modify. 

See all 9 articles

Returns

Returns

  • Return Policy

    US returns only. 

    Instagram Checkout Returns.  Please contact Customer Service

    EXCHANGES

    If you'd like to make an exchange, please follow our return policy and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.

    RETURN POLICY

    • Merchandise can only be returned if purchased online directly from www.dcshoes.com
    • Merchandise must be returned within 30 days of receiving your order.
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund.
    • Shipping charges incurred during checkout are not refundable. 
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    RETURN GUIDELINES

    • Customers are responsible for any return costs. DC Crew Members get free returns.
    • We suggest obtaining proof of return and retaining it until your refund has been processed.
    • You will be notified via email throughout your package journey and once your refund has been approved.
    • Returns will be processed within 10-14 days of arrival at our warehouse.
    • Once approved, allow 2-4 business days for funds to appear in your account.

    CREATE A RETURN LABEL

    For DC Crew Members, return shipping labels are FREE

    For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund.

    • Click here to select the item(s) being returned and print your return label.
    • Drop your package off at any U.S. mail location.

    Once your return has been received by our warehouse, please allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

    TRACKING YOUR RETURN

    You will be notified via email throughout your package journey and once your refund has been processed. To check the status of your return, click here.

  • How do I return an item?

    Click Here to select the item(s) to be returned and print your return label. Returns must be shipped back within 30 days of receiving your order.

    For all DC Crew members, return shipping labels are FREE.

    For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. You are welcome to sign up to be a DC Crew Member here.

    • - Once submitted, a return shipping label will be generated and emailed to you.
    • - Please print the shipping label.
    • - Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
    • - Remember to keep your tracking number.
  • How do I check the status of my return?

    Please visit our Order Status and Returns Page by clicking here.

    Please Note: Transit time can take up to 10-14 business days before we receive your return. Once your return has been received, allow an additional 7-10 business days to process your refund back to the original form of payment.

  • Can I exchange an item from my order?

    Unfortunately, we are unable to create exchanges. We only accept returns placed on dcshoes.com. If you would like to create a return please click here.

  • How long can a return take to complete?

    Once a return has been sent back, please allow 10-14 business days for transit time. Once our facility has received the return, allow for an additional 7-10 business days for the refund to be completed back to your original form of payment.

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  • Can I return an item I purchased in-store?

    Unfortunately, we only except returns from purchases made directly from DCshoes.com. If purchased item(s) are from a retail location, you will need to visit the retail location for a return.

See all 9 articles

Warranty

Warranty

  • Apparel and Accessories Warranty Policy

    Policy covers specific Apparel & Accessories.

    DC Shoes warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Warranty policy is subject to the following limitations:

    • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • - All warranty claims returned must have prior return authorization.
    • - Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim:

    E-mail the warranty department to obtain a warranty authorization: warranty.usa@boardriders.com.

    • - Please include pictures of the item, picture of the proof of purchase, warranty description, your address and phone number.
    • - Once your claim has been approved by a technician, ship your item to the following address:
    •  
    • Warranty Department
    • 5600 Argosy Circle
    • Building 100
    • Huntington Beach, CA 92649

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

    Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.

  • Footwear Warranty

    Policy covers specific Footwear.

    DC Shoes warrants all footwear to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The footwear warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Warranty policy is subject to the following limitations:

    • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • - All warranty claims returned must have prior return authorization.
    • - Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim:

    E-mail the warranty department to obtain a warranty authorization: warranty.usa@boardriders.com.

    • - Please include pictures of the item, picture of the proof of purchase, warranty description, your address and phone number.
    • - Once your claim has been approved by a technician, ship your item to the following address:
    •  
    • Warranty Department
    • 5600 Argosy Circle
    • Building 100
    • Huntington Beach, CA 92649

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

    Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.

  • Snow Warranty

    Policy covers specific Snow.

    DC Shoes warrants all snow specific Outerwear (soft goods), Snowboards and Snowboard Boots to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Snow warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Warranty policy is subject to the following limitations:

    • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • - All warranty claims returned must have prior return authorization.
    • - Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim:

    E-mail the warranty department to obtain a warranty authorization: warranty.usa@boardriders.com.

    • - Please include pictures of the item, picture of the proof of purchase, warranty description, your address and phone number.
    • - Once your claim has been approved by a technician, ship your item to the following address:
    •  
    • Warranty Department
    • 5600 Argosy Circle
    • Building 100
    • Huntington Beach, CA 92649

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

    Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.

  • Baggage Warranty

    Policy covers specific bags.

    DC Shoes warrants all Bags, Backpacks and Luggage to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Bags, Backpacks and Luggage warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Warranty policy is subject to the following limitations:

    • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • - All warranty claims returned must have prior return authorization.
    • - Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim:

    E-mail the warranty department to obtain a warranty authorization: warranty.usa@boardriders.com.

    • - Please include pictures of the item, picture of the proof of purchase, warranty description, your address and phone number.
    • - Once your claim has been approved by a technician, ship your item to the following address:
    •  
    • Warranty Department
    • 5600 Argosy Circle
    • Building 100
    • Huntington Beach, CA 92649

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

    Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.

  • Watch Warranty

    Policy covers specific Watches.

    DC Shoes warrants all watches to be free of defects in material or workmanship for a period of two (2) years from the original date of purchase, when purchased from an authorized dealer. The watches warranty covers the movement, hands, and face of the watch, but does not cover the watch case, crystal, battery or band, normal wear and tear, accidents, or misuse.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Warranty policy is subject to the following limitations:

    • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • - All warranty claims returned must have prior return authorization.
    • - Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim:

    E-mail the warranty department to obtain a warranty authorization: warranty.usa@boardriders.com.

    • - Please include pictures of the item, picture of the proof of purchase, warranty description, your address and phone number.
    • - Once your claim has been approved by a technician, ship your item to the following address:
    •  
    • Warranty Department
    • 5600 Argosy Circle
    • Building 100
    • Huntington Beach, CA 92649

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

    Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.

  • Eyewear Warranty

    Policy covers specific Eyewear.

    DC Shoes warrants all Eyewear to be free of defects in material or workmanship for a period of two (2) years from the original date of purchase, when purchased from an authorized dealer. The Eyewear warranty covers defect of workmanship and materials, but does not cover misuse of the product, lack of care, user caused scratches to the lenses, accidents, or loss of the product.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Warranty policy is subject to the following limitations:

    • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • - All warranty claims returned must have prior return authorization.
    • - Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim:

    E-mail the warranty department to obtain a warranty authorization: warranty.usa@boardriders.com.

    • - Please include pictures of the item, picture of the proof of purchase, warranty description, your address and phone number.
    • - Once your claim has been approved by a technician, ship your item to the following address:
    •  
    • Warranty Department
    • 5600 Argosy Circle
    • Building 100
    • Huntington Beach, CA 92649

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

    Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.

See all 8 articles

Promotions and Discounts

Promotions and Discounts

  • Do I need to activate my promo code?

    No, promo codes do not require any type of activation.

  • Do promo codes have exclusions?

    Yes, all promo codes have their own exclusions. You can check the exclusions on the bottom or back of the promo code.

    Please Note: Most exclusions include third party goods, hard goods, snow apparel, signature series, and special collections.

  • Do promo codes expire?

    Yes, all promo codes have their own expirations dates. You can check the expiration date on the bottom or back of the promo code near the exclusions.

  • How do I know my promo code was applied?

    If the promo code applies to an item or the order total, the order summary will display the discount that was applied.

  • I forgot to use my promo code. Can I ask for an adjustment?

    Discount codes cannot be applied after an order has been placed, although it can still be used on your next order.

  • What if my promo code isn’t working?

    Promo codes may not work for a number of reasons.

    • Check Expiration Dates - Promo codes don’t last forever.
    •  
    • Product Exclusions - Not all items are eligible for promo code use. Items that are excluded but not limited to are snow apparel, hard goods, 3rd party goods, signature series, and special collections.
    •  
    • Combining Discounts - Promo codes cannot be combined with any other offers.

     

See all 11 articles

Size Guide

Size Charts

  • Size Chart
    Mens Size Guides
    Men's Footwear
    Men’s Tops
    Men's Bottoms
    Womens Size Guides
    Women's Footwear
    Women’s Tops
    Women’s Bottoms
    Women’s Snow
    Women’s Snow Gloves
    Toddler/Kids Size Guides
    Toddler's Footwear
    Kid's Footwear
    Kid's Tops:8-16 Years Old
    Boy's Bottoms:2-7 Years Old
    Boy's Bottoms:8-16 Years Old
    Hat Size Guides
    Standard Hats
    Flex Fit Hats
    ATS Hats

    Men's Footwear

     
    Size(US)
    UK EU CM
    6
    5 38 24
    6.5
    5.5 38.5 24.5
    7
    6 39 25
    7.5
    6.5 40 25.5
    8
    7 40.5 26
    8.5
    7.5 41 26.5
    9
    8 42 27
    10
    9 43 28
    10.5
    9.5 44 28.5
    11
    10 44.5 29
    11.5
    10.5 45 29.5
    12
    11 45.5 30
    13
    12 47 31
    14
    13 48.5 32

    Men's Tops

     
    Size
    Size Chest(CM) Waist(CM) Hip(CM) Height(CM)
    XS
    44 88 76 92 160-165
    S
    46 92 80 96 165-170
    M
    50 100 88 104 170-175
    L
    54 108 96 112 175-180
    XL
    58 116 104 120 180-185
    XXL
    62 124 112 128 185-190

    Men's Bottoms

     
    Size
    Size(US) Waist(CM) Length Inseam(CM)
    XS
    25-27 64-69 28 71
    S
    28-30 71-76 30 76
    M
    31-33 79-84 32 81
    L
    34-36 86-92 34 86
    XL
    37-39 94-99 36 91
    XXL
    40-42 102-107    

    Womens Footwear

     
    Size(US)
    UK EU CM
    5
    3 36 22
    6
    4 37 23
    6.5
    4.5 37.5 23.5
    7
    5 38 24
    7.5
    5.5 38.5 24.5
    8
    6 39 25
    8.5
    6 39 25
    9
    7 40.5 26
    9.5
    7.5 41 26.5
    10
    8 42 27
    10.5
    8.5 42.5 27.5
    11
    9 43 28

    Womens Tops

     
    Size
    Size(US) Chest Waist Height
    XXS
    00 29-31 22-24 5'5"-5'7"
    XS
    0-2 31-33 24-26 5'5"-5'7"
    S
    4-6 33-35 26-28 5'5"-5'7"
    M
    8-10 35-37 28-30 5'7"-5'9"
    L
    12-14 37-39.5 30-33 5'7"-5'9"
    XL
    16 39.5-42.5 33-37 5'7"-5'9"
    XXL
    18 42.5-45.5 37-41 5'7"-5'9"

    Womens Bottoms

     
    Size
    Size(US) Waist Hip Leg Inseam Height
    XXS
    00 22-24 32-34 30 5'5"-5'7"
    XS
    0-2 24-26 36-38 30 5'5"-5'7"
    S
    4-6 26-28 36-38 30 5'5"-5'7"
    M
    8-10 28-30 38-40 31.5 5'7"-5'9"
    L
    12-14 30-33 40-42.5 31.5 5'7"-5'9"
    XL
    16 33-37 42.5-45.5 31.5 5'7"-5'9"
    XXL
    18 37-41 45.5-48.5 31.5 5'7"-5'9"

    Womens Snow

     
    Size
    Height Chest Sleeve Length Waist Hip Inseam
    XS
    65.35-66.14" 31.75-32.50" 22.4" 25.25-26" 34.75-35.5" 30.7"
    S
    66.14-66.92" 33.25-34" 22.8" 26.75-27.5" 36.25-37" 31"
    M
    66.92-67.7" 34.75-35.5" 23.2" 28.25-29" 37.75-39" 31.5"
    L
    67.7-68.5" 36.25-37" 23.6" 29.55-30.3" 39.95-40.7" 31.9"

    Womens Snow Gloves

     
    Size
    Width(Across Knuckles)
    S
    6.5-7.1"
    M
    7.1-7.5"
    L
    7.9-8.5"

    Toddler's Footwear

     
    Size(US)
    UK EU CM
    5
    4 20.5 11
    6
    5 21.5 12
    7
    6 23 13
    8
    7 24 14
    9
    8 25.5 15
    10
    9 27 16

    Kid's Footwear:4-16 Years Old

     
    Size(US)
    UK EU CM
    10
    9 27 16
    10.5
    9.5 27.5 16.5
    11
    10 28 17
    11.5
    10.5 28.5 17.5
    12
    11 29 18
    12.5
    11.5 30 18.5
    13
    12 30.5 19
    13.5
    12.5 31 19.5
    14
    13 32 20
    14.5
    13.5 32.5 20.5
    2
    1 33 21
    2.5
    1.5 33 21
    3
    2 34 22
    3.5
    2.5 34 22.5
    4
    3 35 23
    4.5
    3.5 35.5 23.5
    5
    4 36 24
    5.5
    4.5 36.5 24.5
    6
    5 37 25
    6.5
    5.5 37 25.3
    7
    6 39 25.5

    Kid's Tops:8-16 Years Old

     
    Size
    Age Height(CM) Chest(CM) Waist(CM)
    S
    9-10 127-137 67-71 59-62
    M
    10-11 147-155 75-79 65-67
    L
    11-12 162-167 84-88 70-72
    XL
    13+ 173   91

    Boy's Bottoms:2-7 Years Old

     
    Size
    Waist Hip Inseam
    2T
    21-22" 21-22" 13"
    3T
    22-23" 22-23" 14.5"
    4T
    23-24" 23-24" 16"
    5T
    24-25" 24-25" 17.5"
    4
    22-23" 23-24" 17.5"
    5
    22.5-23.5" 24-25" 19"
    6
    23-24" 25-26" 20.5"
    7
    223.5-24.5" 26-27" 22"

    Boy's Bottoms:8-16 Years Old

     
    Size
    Waist Hip Inseam Weight Height
    XS
    24 28.5 24 55-67 50-53
    S
    25 29 25 68-94 53-59
    M
    26-27 30-31.5 27-28 68-94 53-59
    L
    28-29 32.5-34.5 29-30 95-108 60-65
    XL
    30 35-37.5 31 109-120 65-68

    Standard Hats

     
    Size
    Head(CM) UK
    XS
    52-53 6.375-6.5
    S
    54-55 6.833-6.75
    M
    56-57 6.875-7
    L
    58-59 7.125-7.250
    XL
    60-61 7.375-7.5

    Flex Fit Hats

     
    Size
    Head(CM) UK
    S/M
    53-55.8 6.5-6.875
    M/L
    56.8-57.7 7-7.125
    L/XL
    58.7 7.250
    XL/XXL
    58-59 7.375-7.500

    ATS Hat

     
    Size
    Head(CM)
    S/M
    55.8
    M/L
    56.8-57.7
    L/XL
    58.7
    XL/XXL
    59.6-60.6
  • How do I know what size I need?

    We have suggested measuring tips that will help guide you to the correct sizing when you are shopping for products. The Size Guide is right under the sizes available at the time of shopping.

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Payments and Gift Cards

Payments and Gift Cards

  • Accepted Payment Methods

    Payment Options

    We accept Apple Pay,  PayPal, Afterpay, Visa,  Mastercard, American Express and Discover. You may also use some prepaid gift cards as long as you have pre-registered them with your current address.

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    Please Note:

    • You will not be charged for items purchased with a credit card until they are shipped. Items purchased on debit card may be billed immediately upon order confirmation.
    • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. 
  • Am I Charged Sales Tax?

    US Sales Tax

    State laws require that we charge applicable sales tax on orders shipped to the following states:

    Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington, West Virginia, Indiana, South Dakota Tennessee, Vermont, and Canada.

    We do not charge sales tax on the purchase of Gift Certificates. However, items purchased with Gift Certificates will be taxed if shipped to the states mentioned above.

  • PayPal

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    PayPal is an alternate payment method available for making purchases on dcshoes.com. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase that you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

    PayPal Conditions

    • If you select PayPal as your payment method, you will continue through the checkout process and then automatically proceed to paypal.com to complete your payment.
    • Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is removed from the system.
    • When using PayPal as a payment method, all returned products must be sent via mail and cannot be returned to retail store locations.

    For more information, visit the PayPal Help Center.

  • Afterpay

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    Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every two weeks without any interest.

    Just shop dcshoes.com and check out as usual. At checkout, choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details. Returning customers simply log in to make their purchase. It’s that easy. Please note that all items in your shopping bag must be eligible for payment with Afterpay, and the total amount due must be between $35 and $2,000.

    For more information,  click here.

  • Gift Cards

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    DC Gift Cards can be redeemed at checkout on Payment Page marked for Gift Cards.

    E-Gift Cards are only redeemable online. Physical Gift Cards are redeemable online and at retail store locations within the United States.

    At this time E-gift cards are temporarily unavailable for purchase due to web maintenance.

    To check the balance of your gift card,  please click here

  • Is your site secure?

    Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

See all 12 articles

DC Shoes Sweepstakes

DC Shoes Sweepstakes

  • DC X Warhol Sweepstakes

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    Official Rules

    NO PURCHASE NECESSARY. PURCHASE WILL NOT INCREASE ODDS OF WINNING.

    Sweepstakes Rules:

    1. These Sweepstakes Rules incorporate the Sweepstakes Details set forth
    2. Sweepstakes Timing: The Sweepstakes timing shall be determined by Sponsor's timekeeping systems, and Sponsor may also rely on the time processing functions of third Sponsor shall have the sole discretion in determining the timeliness of any action or inaction related to this Sweepstakes.
    3. Eligibility: Participation in this Sweepstakes constitutes entrant's full and unconditional acceptance of these Official The Sweepstakes is open to legal residents of the Sweepstakes Territory, who have reached the Age Limit as of date of entry. Any entrant under the age of majority in the jurisdiction in which such entrant resides must have his or her parent's or legal guardian's express permission to participate in the Sweepstakes in order to be eligible to participate in the Sweepstakes, and such parent or legal guardian must read and consent to the terms and conditions of these Official Rules. Void where prohibited by law. Employees of Boardriders Wholesale, LLC ("Sponsor") and its parent companies, subsidiaries, affiliates, advertising agencies, public relations agencies, prize suppliers, including any vendors providing services in connection with this Sweepstakes (collectively, the "Sweepstakes Entities"), and employees, agents, directors, officers (including members of their immediate family - i.e., spouse, mother, father, in-laws, grandmother, grandfather, brother, sister, children and grandchildren - or those living in the same household) of Sponsor or any Sweepstakes Entities are not eligible to participate in the Sweepstakes. The Sweepstakes is subject to all applicable federal, state, and local laws. By entering and/or participating, each entrant (or such entrant's parent/guardian if entrant is under the age of majority in such entrant's jurisdiction of residence) agrees to be bound by these Official Rules and Sponsor's Privacy Policy as set forth in these Official Rules. If a dispute cannot be resolved to Sponsor's satisfaction, the entry will be deemed ineligible.
    4. How to Enter: Upon completing the step(s) listed in the Sweepstakes Details you will receive one entry into the Limit one entry per person during the Sweepstakes Period unless otherwise specifically allowed herein. Sponsor is not responsible for lost, late, misdirected entries or entries not received regardless of cause. In the event of a dispute over who submitted an entry, the entry will be deemed to have been directly submitted by the authorized account holder of the applicable email account or social networking site used to enter the Sweepstakes The authorized account holder is deemed to be the natural person who is assigned to the account by the relevant entity responsible for assigning those accounts. By entering and/or participating, entrants agree to be bound by these Official Rules and Sponsor's Privacy Policy as set forth in these Official Rules.
    5. Winner(s) Selection/Odds of Winning: The winner(s) of this Sweepstakes will be selected in a random drawing conducted by the Sponsor or its designee, on or about the date that is one week after the end of the Sweepstakes Period, (the "Winner Drawing Date") based on eligible entries submitted during the Sweepstakes Period. A potential winner from Canada, if any, will be required to correctly answer a mathematical skill-testing question without aid or assistance before being declared a

    Each winner's name will be posted on the Sweepstakes Website. Odds of winning a prize is dependent upon the number of eligible entries received during the Sweepstakes Period.

    1. Winner Notification: Potential winner(s) will be notified by email, direct message on the Social Network, and/or phone call from Sponsor on or about the date that is one week after the Winner Drawing Date, the ("Winner Notification Date"). Potential winner(s) must respond to the notification message and provide all requested information 48 hours of the first contact or attempted contact from Sponsor or the potential prize may be To claim any prize, Sponsor may require winner(s) (or such winner's parent/guardian if the winner is under the age of majority in such winner's jurisdiction of residence) to complete, sign, and return an Affidavit of Eligibility/Liability Release/Publicity Release forms and other applicable documents, which may require a social security number and may need to be notarized, before claiming and prize. In addition, a potential winner from Canada, if any, will be required to correctly answer a mathematical skill-testing question without aid or assistance before being declared a winner. All required documents must be completed and returned to Sponsor within five days of the date and time listed on the documents. At Sponsor's discretion, winner(s) may be required to produce picture or some other form of proper identification to claim any prize. Sponsor reserves the right to substitute any prize with prize of equal or greater value. If a potential winner cannot be contacted, fails to timely claim the prize, is disqualified, fails to timely execute and return any required forms, or if the prize notification is returned as undeliverable, Sponsor may select an alternate winner via random drawing from among the remaining eligible entries or such alternate method as solely determined by Sponsor. If by reason of printing or other error, more prizes are claimed than the number of prizes set forth in these Official Rules, a random drawing will be held to award the advertised number of prizes in the relevant category. Under no circumstances will more than the advertised number of prizes be awarded.
    2. Prize(s) and Approximate Retail Values ("ARVs"): All prizes are "AS IS" without any warranty of any kind, express or implied. Any redeemable gift card is subject to additional terms and conditions, has no cash value, and can only be used for merchandise at participating Sponsor locations or ecommerce sites. No substitution, exchange or transfer of prizes will be made or is permitted except in Sponsor's sole
    3. Publicity & Marketing: Submission of an entry in the Sweepstakes constitutes permission, but not the obligation, to the Sponsor to use entrants' name, identity, title, likeness, distinctive appearance, physical likeness, image, portrait, picture, photograph (whether still or moving), screen persona, voice, vocal style, statements, gesture, mannerism, personality, performance characteristic, biographical data, signature, and any other indicia or imitation of identity or likeness for purposes of advertising and trade, in any medium, without further notice, approval, or compensation, unless prohibited by Submission of contact information in connection with this Sweepstakes (whether or not required), including, without limitation, mailing address, phone number, email address, etc. during entry constitutes permission for Sponsor to use entrant's personal information for purposes of administration of the Sweepstakes and for other purposes permitted by Sponsor's Privacy Policy located at https://www.boardriders.com/privacy-policy/ including contacting you regarding new promotional and special offers, sales, and new features available through our websites. You may opt-out of receiving such communications as set forth in Sponsor's Privacy Policy or as provided within any such marketing materials (e.g., using the "Unsubscribe" feature provided in the footer of Sponsor's emails). You (and your parent/guardian if you are under the age of majority in your jurisdiction of residence) understand that you are providing your information to Sponsor. The information you provide to Sponsor will only be used in accordance with Sponsor's Privacy Policy.
    4. General Terms: Decisions of Sponsor on all matters related to the Sweepstakes are final and binding. All federal, state and local taxes, related to the prizes, are the sole responsibility of the

    Sweepstakes Entities do not warrant that access to the Sweepstakes will be uninterrupted. The Sweepstakes Entities are not responsible for, including but not limited to, technical, hardware, software or telephone malfunctions of any kind, lost or unavailable network connections, or failed, incorrect, incomplete, inaccurate, garbled or delayed electronic communications caused by the user or by any of the equipment or programming associated with or utilized in the Sweepstakes or by any human error which may occur in the processing of the Entries in the Sweepstakes or for any liability for damage to any computer system resulting from participation in, accessing or downloading information in connection with the Sweepstakes. The Sponsor reserves the right at its sole discretion to disqualify any individual that tampers or attempts to tamper with the entry process or the operation of the Sweepstakes; violates the Official Rules; or acts in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. ANY ATTEMPT BY ANY PERSON TO DELIBERATELY UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES, INCLUDING BUT NOT LIMITED TO ANY FRAUDULENT CLAIMS, MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAW, AND, SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEYS' FEES) FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING CRIMINAL PROSECUTION.

    Sponsor's failure to enforce any term of these Official Rules shall not constitute a waiver of that provision. Sponsor reserves the right to cancel or modify this Sweepstakes and to disqualify any entrant for any reason, in its sole discretion, including (but not limited to) if, for any reason, the Sweepstakes is not capable of running as planned, including infection by computer virus, bugs, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of the Sponsor which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Sweepstakes. If such cancelation occurs, Sponsor reserves the right to select the winners from among all eligible entries. The invalidity or unenforceability of any provision of these Official Rules shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Official Rules shall otherwise remain in effect and shall be construed in accordance with their terms and if the invalid or illegal provision were not contained herein.

    1. Releases: By entering this Sweepstakes, you (or your parent/guardian if you are under the age of majority in your jurisdiction of residence) agree to release, discharge and hold harmless Sponsor, each other Sweepstakes Entity, and the Social Networks and their respective directors, officers, employees, agents and assigns (the "Released Parties") from any claims, losses, and damages arising out of, or relating to, your participation in this Sweepstakes or any Sweepstakes-related activities (including, without limitation, events, travel, etc.) and the acceptance and use, misuse, or possession of any prize awarded hereunder (including, without limitation, any non-compliance by you with these Official Rules; acceptance, possession, misuse or use of any prize; any malfunction, error or other problem arising in connection with the collection, processing, or retention of entry information; or any typographical or other error in the printing, offering or announcement of any winner). The foregoing includes, without limitation, any claim for personal injury, property loss or damage, or death arising in any way in connection with the
    2. Disputes: Except where prohibited, each entrant (and entrant's parent/guardian if entrant is under the age of majority in such entrant's jurisdiction of residence) agrees that any and all disputes, claims and causes of action arising out of, or connected with, this Sweepstakes or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in the State of California. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, entrant's rights and obligations, or the rights and obligations of Sponsor in connection with the Sweepstakes, shall be governed by, and construed in

    accordance with, the laws of State of California, without giving effect to any choice of law or conflict of law rules (whether of the State of California or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than State of California.

    1. Winner List: To obtain the winners' names visit the Sweepstakes Website or send a self-addressed, stamped envelope to: Boardriders Sweepstakes, 5600 Argosy Ave., #100, Huntington Beach, CA 92649, including the name of the Sweepstakes with a written request for the winner list by or before the date that is seven months after the end of the Sweepstakes Period.

    Third Party Platforms: The Sweepstakes is in no way sponsored, endorsed, administered by or associated with Pinterest, Twitter, Facebook, Instagram or any other social network (collectively, the "Social Network"). By participating, you (and your parent/guardian if you are under the age of majority in your jurisdiction of residence) release the Social Network and its respective parent companies, subsidiaries, affiliates, partners, employees, directors, agents, advertising agencies, from and against any and all injury, loss or damage caused or claimed to be caused by your participation in the Sweepstakes and/or the acceptance, awarding, receipt, use and/or misuse of the prize. Any questions regarding this Sweepstakes should be directed to Sponsor.

  • DC EMB Trophy Snowboard Social Contest

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    Official Rules

    NO PURCHASE NECESSARY. PURCHASE WILL NOT INCREASE ODDS OF WINNING.

    Sweepstakes Rules:

    1. These Sweepstakes Rules incorporate the Sweepstakes Details set forth below.

    2. Sweepstakes Timing: The Sweepstakes timing shall be determined by Sponsor's timekeeping systems, and Sponsor may also rely on the time processing functions of third Sponsor shall have the sole discretion in determining the timeliness of any action or inaction related to this Sweepstakes.

    3. Eligibility: Participation in this Sweepstakes constitutes entrant's full and unconditional acceptance of these Official The Sweepstakes is open to legal residents of the Sweepstakes Territory, who have reached the Age Limit as of date of entry. Any entrant under the age of majority in the jurisdiction in which such entrant resides must have his or her parent's or legal guardian's express permission to participate in the Sweepstakes in order to be eligible to participate in the Sweepstakes, and such parent or legal guardian must read and consent to the terms and conditions of these Official Rules. Void where prohibited by law. Employees of Boardriders Wholesale, LLC ("Sponsor") and its parent companies, subsidiaries, affiliates, advertising agencies, public relations agencies, prize suppliers, including any vendors providing services in connection with this Sweepstakes (collectively, the "Sweepstakes Entities"), and employees, agents, directors, officers (including members of their immediate family - i.e., spouse, mother, father, in-laws, grandmother, grandfather, brother, sister, children and grandchildren - or those living in the same household) of Sponsor or any Sweepstakes Entities are not eligible to participate in the Sweepstakes. The Sweepstakes is subject to all applicable federal, state, and local laws. By entering and/or participating, each entrant (or such entrant's parent/guardian if entrant is under the age of majority in such entrant's jurisdiction of residence) agrees to be bound by these Official Rules and Sponsor's Privacy Policy as set forth in these Official Rules. If a dispute cannot be resolved to Sponsor's satisfaction, the entry will be deemed ineligible.

    4. How to Enter: Upon completing the step(s) listed in the Sweepstakes Details you will receive one entry into the Limit one entry per person during the Sweepstakes Period unless otherwise specifically allowed herein. Sponsor is not responsible for lost, late, misdirected entries or entries not received regardless of cause. In the event of a dispute over who submitted an entry, the entry will be deemed to have been directly submitted by the authorized account holder of the applicable email account or social networking site used to enter the Sweepstakes The authorized account holder is deemed to be the natural person who is assigned to the account by the relevant entity responsible for assigning those accounts. By entering and/or participating, entrants agree to be bound by these Official Rules and Sponsor's Privacy Policy as set forth in these Official Rules.

    5. Winner(s) Selection/Odds of Winning: The winner(s) of this Sweepstakes will be selected in a random drawing conducted by the Sponsor or its designee, on or about the date that is one week after the end of the Sweepstakes Period, (the "Winner Drawing Date") based on eligible entries submitted during the Sweepstakes Period. A potential winner from Canada, if any, will be required to correctly answer a mathematical skill-testing question without aid or assistance before being declared a

    Each winner's name will be posted on the Sweepstakes Website. Odds of winning a prize is dependent upon the number of eligible entries received during the Sweepstakes Period.

    6. Winner Notification: Potential winner(s) will be notified by email, direct message on the Social Network, and/or phone call from Sponsor on or about the date that is one week after the Winner Drawing Date, the ("Winner Notification Date"). Potential winner(s) must respond to the notification message and provide all requested information 48 hours of the first contact or attempted contact from Sponsor or the potential prize may be To claim any prize, Sponsor may require winner(s) (or such winner's parent/guardian if the winner is under the age of majority in such winner's jurisdiction of residence) to complete, sign, and return an Affidavit of Eligibility/Liability Release/Publicity Release forms and other applicable documents, which may require a social security number and may need to be notarized, before claiming and prize. In addition, a potential winner from Canada, if any, will be required to correctly answer a mathematical skill-testing question without aid or assistance before being declared a winner. All required documents must be completed and returned to Sponsor within five days of the date and time listed on the documents. At Sponsor's discretion, winner(s) may be required to produce picture or some other form of proper identification to claim any prize. Sponsor reserves the right to substitute any prize with prize of equal or greater value. If a potential winner cannot be contacted, fails to timely claim the prize, is disqualified, fails to timely execute and return any required forms, or if the prize notification is returned as undeliverable, Sponsor may select an alternate winner via random drawing from among the remaining eligible entries or such alternate method as solely determined by Sponsor. If by reason of printing or other error, more prizes are claimed than the number of prizes set forth in these Official Rules, a random drawing will be held to award the advertised number of prizes in the relevant category. Under no circumstances will more than the advertised number of prizes be awarded.

    7. Prize(s) and Approximate Retail Values ("ARVs"): All prizes are "AS IS" without any warranty of any kind, express or implied. Any redeemable gift card is subject to additional terms and conditions, has no cash value, and can only be used for merchandise at participating Sponsor locations or ecommerce sites. No substitution, exchange or transfer of prizes will be made or is permitted except in Sponsor's sole

    8. Publicity & Marketing: Submission of an entry in the Sweepstakes constitutes permission, but not the obligation, to the Sponsor to use entrants' name, identity, title, likeness, distinctive appearance, physical likeness, image, portrait, picture, photograph (whether still or moving), screen persona, voice, vocal style, statements, gesture, mannerism, personality, performance characteristic, biographical data, signature, and any other indicia or imitation of identity or likeness for purposes of advertising and trade, in any medium, without further notice, approval, or compensation, unless prohibited by Submission of contact information in connection with this Sweepstakes (whether or not required), including, without limitation, mailing address, phone number, email address, etc. during entry constitutes permission for Sponsor to use entrant's personal information for purposes of administration of the Sweepstakes and for other purposes permitted by Sponsor's Privacy Policy located at https://www.boardriders.com/privacy-policy/ including contacting you regarding new promotional and special offers, sales, and new features available through our websites. You may opt-out of receiving such communications as set forth in Sponsor's Privacy Policy or as provided within any such marketing materials (e.g., using the "Unsubscribe" feature provided in the footer of Sponsor's emails). You (and your parent/guardian if you are under the age of majority in your jurisdiction of residence) understand that you are providing your information to Sponsor. The information you provide to Sponsor will only be used in accordance with Sponsor's Privacy Policy.

    9. General Terms: Decisions of Sponsor on all matters related to the Sweepstakes are final and binding. All federal, state and local taxes, related to the prizes, are the sole responsibility of the

    Sweepstakes Entities do not warrant that access to the Sweepstakes will be uninterrupted. The Sweepstakes Entities are not responsible for, including but not limited to, technical, hardware, software or telephone malfunctions of any kind, lost or unavailable network connections, or failed, incorrect, incomplete, inaccurate, garbled or delayed electronic communications caused by the user or by any of the equipment or programming associated with or utilized in the Sweepstakes or by any human error which may occur in the processing of the Entries in the Sweepstakes or for any liability for damage to any computer system resulting from participation in, accessing or downloading information in connection with the Sweepstakes. The Sponsor reserves the right at its sole discretion to disqualify any individual that tampers or attempts to tamper with the entry process or the operation of the Sweepstakes; violates the Official Rules; or acts in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. ANY ATTEMPT BY ANY PERSON TO DELIBERATELY UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES, INCLUDING BUT NOT LIMITED TO ANY FRAUDULENT CLAIMS, MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAW, AND, SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEYS' FEES) FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING CRIMINAL PROSECUTION.

    Sponsor's failure to enforce any term of these Official Rules shall not constitute a waiver of that provision. Sponsor reserves the right to cancel or modify this Sweepstakes and to disqualify any entrant for any reason, in its sole discretion, including (but not limited to) if, for any reason, the Sweepstakes is not capable of running as planned, including infection by computer virus, bugs, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of the Sponsor which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Sweepstakes. If such cancelation occurs, Sponsor reserves the right to select the winners from among all eligible entries. The invalidity or unenforceability of any provision of these Official Rules shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Official Rules shall otherwise remain in effect and shall be construed in accordance with their terms and if the invalid or illegal provision were not contained herein.

    10. Releases: By entering this Sweepstakes, you (or your parent/guardian if you are under the age of majority in your jurisdiction of residence) agree to release, discharge and hold harmless Sponsor, each other Sweepstakes Entity, and the Social Networks and their respective directors, officers, employees, agents and assigns (the "Released Parties") from any claims, losses, and damages arising out of, or relating to, your participation in this Sweepstakes or any Sweepstakes-related activities (including, without limitation, events, travel, etc.) and the acceptance and use, misuse, or possession of any prize awarded hereunder (including, without limitation, any non-compliance by you with these Official Rules; acceptance, possession, misuse or use of any prize; any malfunction, error or other problem arising in connection with the collection, processing, or retention of entry information; or any typographical or other error in the printing, offering or announcement of any winner). The foregoing includes, without limitation, any claim for personal injury, property loss or damage, or death arising in any way in connection with the

    11. Disputes: Except where prohibited, each entrant (and entrant's parent/guardian if entrant is under the age of majority in such entrant's jurisdiction of residence) agrees that any and all disputes, claims and causes of action arising out of, or connected with, this Sweepstakes or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in the State of California. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, entrant's rights and obligations, or the rights and obligations of Sponsor in connection with the Sweepstakes, shall be governed by, and construed in

    accordance with, the laws of State of California, without giving effect to any choice of law or conflict of law rules (whether of the State of California or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than State of California.

    12. Winner List: To obtain the winners' names visit the Sweepstakes Website or send a self-addressed, stamped envelope to: Boardriders Sweepstakes, 5600 Argosy Ave., #100, Huntington Beach, CA 92649, including the name of the Sweepstakes with a written request for the winner list by or before the date that is seven months after the end of the Sweepstakes Period.

    13. Third Party Platforms: The Sweepstakes is in no way sponsored, endorsed, administered by or associated with Pinterest, Twitter, Facebook, Instagram or any other social network (collectively, the "Social Network"). By participating, you (and your parent/guardian if you are under the age of majority in your jurisdiction of residence) release the Social Network and its respective parent companies, subsidiaries, affiliates, partners, employees, directors, agents, advertising agencies, from and against any and all injury, loss or damage caused or claimed to be caused by your participation in the Sweepstakes and/or the acceptance, awarding, receipt, use and/or misuse of the prize. Any questions regarding this Sweepstakes should be directed to Sponsor.

     

DC Crew

DC Crew-Loyalty

  • DC Crew Benefits

    Clink here to join the crew

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  • How do I become a loyalty member?

    You can join the DC Crew loyalty program-store or online by clicking here.

  • Why have my points not been added?

       You can earn Points on all Eligible Purchases and participation in other special programs and promotional offers that may be announced by DC Shoes or its third-party partners from time to time.  Points will expire twelve (12) months after they are earned on a rolling basis. Points may be earned in fractional amounts depending on the value of your purchase and will be rounded up to the next dollar.

    $1 spent = 1 point earned

    *excludes taxes and shipping costs*

       Please keep in mind that for Online purchases, your points will not accumulate until after your order ships out to avoid errors regarding inventory, typically 3-5 business days from placing your order.
       For In-Store purchases, points typically accumulate within 24-48 hours of your purchase. Keep in mind that  you must log-in to your user account in order to earn Points. When making a purchase at a Store, you must provide your email address or other membership information (ID number) in order to earn Points on your in-store purchase.
       

       Points will not be awarded on unauthorized or fraudulent purchases, nor will Points be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited.  Points will not be earned on the following items:  purchase of e-gift cards or gift cards, shipping & handling charges, and sales taxes on purchases.

     

  • DC Crew FAQ's

    How do I join the DC Crew loyalty program?

    You can join the DC Crew loyalty program in-store or online by clicking here.

    Is it free to join the DC Crew loyalty program?

    Yes! Joining the DC Crew is completely free and no purchase is required.

    How do I use a reward?

    ONLINE: Redeem and use your reward right at checkout. Not ready to shop? You can also go to your Rewards page in your account and redeem a reward for future use either online or in-store. Based on the total points you have in your account; we display the various types of offers and rewards you can use at checkout so that it’s easily accessible to you. Your discount will be reflected in the order total once you have applied it to your cart.

    IN-STORE: Before you begin your shopping experience, you have the option to log into your account online to view the different rewards that are available to you. You can either redeem that reward in advance and use it in-store, or you can ask our sales representative to check for any available offers/rewards under your account. If there is an offer/reward available, we will gladly redeem it and add it to your purchase.

    How do I earn offers and rewards?

    As soon as your loyalty account holds at least 200 points, a reward will be available for you to redeem. You will receive an email advising you that a reward is available in your account. Don’t have enough points? No worries. From time to time, we send out promotional offers such as welcome, birthday, anniversary, etc. and you don’t need to have points to redeem them!

    Can I use my reward on other Boardriders family brands?

    Yes. As long as you are a loyalty club member with our other family brands, your rewards should be available for you to use at any of the family brands

    If I make an in-store purchase and I am not a loyal member of that Boardriders family brand, can I still add that purchase to my loyalty account at the family brand I am loyal to and earn points?

    Yes. If you do not have a loyalty membership to the brand store where you just made an in-store purchase, but have a membership at another one of our family brands, you can ask our sales associate to add your purchase history to your loyalty account.

    Do my loyalty points have an expiration date?

    Yes. Just like your offers, your total loyalty points also have an expiration date which can be found in your account overview. Be sure to use all your points before it resets!

    What happens if I return an item?

    If you received points when you purchased the item, then those points will be removed from your account when the return is processed. If no points were earned on the purchase of the item, then no points will be removed. This point deduction activity will be visible on your Points History page under your account.

    How do I view my points?

    You can view your total points at any time by logging in to your account on our brand sites in which you are a loyal member. If you have opted to receive emails regarding your account, a quarterly statement will be emailed to you showing the total available points.

    Do all my purchases count towards points?

    Your purchases at any DC Shoes store and www.dcshoes-shop.ca will accumulate points including eligible third-party merchandise purchased through DC Shoes.

    My purchase is not appearing in my points balance. What should I do?

    Online: Points accumulated from your purchases will appear in your account once your order ships out, as long as you have signed into your loyalty account when making payment online. If you are still unable to see the points after 48 hours when your order is shipped, please contact us.

    In-Store: As long as you have provided our sales associate with your loyalty email information, the points accumulated from your purchases will appear in your account within 48 hours. If you are still unable to see the points after 48 hours, please contact us.

    How do I get free shipping?

    Just for being a loyal member, you will receive free standard shipping on all purchases made on the sites within Canada and all 50 U.S. states, and APO/FPO address.

  • DC Crew Terms & Conditions

    DC CREW TERMS AND CONDITIONS 
    Effective Date: October 20, 2020 

    PLEASE READ THESE TERMS CAREFULLY. BY PARTICIPATING IN THE DC CREW LOYALTY PROGRAM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY ALL TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU CANNOT PARTICIPATE IN DC CREW. 

    The DC Crew loyalty program (hereinafter “DC Crew”) is a customer loyalty program offered by Boardriders, Inc. (“Boardriders,” “Company,” “we” or “us”) to customers who meet the eligibility requirements described below.  DC Crew is valid online in the United States and Canada on the DC Shoes website (hereafter, the “Sites”), and at participating retail stores in the United States and Canada (hereafter, the “Stores”).  

    When you create a user account on the DC Shoes website, you will automatically be enrolled in DC Crew. By creating an account and/or enrolling in DC Crew, you agree (or, if you are under the age of majority, you have obtained your parent or legal guardian’s consent) to participate in DC Crew. By participating in DC Crew, you will be subscribed to receive communications from DC Shoes, some of which may be commercial in nature. 

    A.  Acceptance of Terms and Conditions of Membership 

    Membership in DC Crew is available to any natural person who is a resident of the United State or Canada, and are at least 18 of age (or the age of majority in the place of residency) at the time of enrollment in the program.  By submitting an application for membership in DC Crew, you represent that you meet these eligibility requirements.  Employees, officers, directors, agents and representatives of Company are ineligible for membership in DC Crew.  You must read and agree to these terms and conditions of membership in DC Crew (“Terms and Conditions”), as set out below. 

    EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, Company may at any time, in its sole discretion, alter, limit, or modify the DC Crew rules, regulations, Rewards (as defined in Section B below), eligibility for membership, or any other feature of DC Crew or may suspend or terminate DC Crew at any time in its sole discretion, without giving you prior notice. In such instance, your Points (as defined in Section B below) may terminate or expire. Moreover, Company reserves the right to terminate your account and/or your participation in DC Crew if Company determines in its sole discretion that you have violated these Terms and Conditions, you have more than one (1) DC Crew account, or that the use of your account or any content or materials owned by Company is disruptive, unauthorized, deceptive, fraudulent or otherwise unlawful. 

    B.  Principle of DC Crew 

    As a DC Crew member, you can earn DC Crew points (“Points”) by (i) purchasing DC Shoes brand merchandise and eligible third-party merchandise as determined by Boardriders in its sole discretion (excludes the purchase of e-gift cards, gift cards, shipping & handling charges, and sales taxes on purchases) on the Sites and at Stores (“Eligible Purchases”); and (ii) participating in Point-earning activities offered by Company from time to time (e.g., double Points Tuesdays, responding to a survey, etc.). Points earned in this way give you access to select rewards (“Rewards”) as determined by Company in its sole discretion. 

    C.  Membership in DC Crew 

    To join DC Crew, simply ask about it at one of our Stores or join online on the Sites. You must create an online user account in order to participate in DC Crew. Upon joining, you will receive a welcome email with a member number.  Individuals who have an existing user account with Boardriders and purchased DC Shoes merchandise within the past twelve (12) months or joined the Boardriders Club loyalty program through the DC Shoes Site before the launch of the DC Crew Program are automatically enrolled in DC Crew, and participation in the DC Crew Program will constitute agreement to these Terms and Conditions.  Any existing and valid Boardriders Club points earned prior to an individual being automatically enrolled in DC Crew will be converted into an equivalent number of Points.   

    In order to get the most complete experience out of your DC Crew membership, including receiving exclusive DC Crew offers, Company recommends that you subscribe to receive all DC Crew emails. You will periodically receive emails from us. Some of these will be marketing emails, if you have subscribed to receive such emails, while others will be transactional emails that relate to your membership in DC Crew. Examples of transactional emails include: the welcome email, account statement emails, earned Rewards emails or other communications that help us to maintain your user account. At any time, you may opt out of marketing emails, transactional emails, or both. If you opt out of marketing emails, you will not be notified of all Rewards opportunities that you would have otherwise been notified about had you agreed to receive marketing emails from us (e.g., birthday offer and special promotions). You may still access your loyalty membership status, earned Points and Rewards, by logging into your account.

    You are responsible for the accuracy of the information you provide and shall be solely liable for any incorrect, incomplete or out-of-date information. Company reserves the right to request at any time any document to prove the identity of the person who has joined or wishes to join DC Crew, particularly in the case of two people with the same name. 

    Only one (1) membership in DC Crew is permitted per person and email address. In the event of a dispute over ownership of your user account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms and Conditions, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. Membership in the DC Crew, Points and Rewards are non-transferable, personal and for individuals’ own private, non-professional use only. Membership, Points and Rewards cannot be assigned. 

    D.  Earning Membership Points 

    You will begin earning Points over a 12-month period from the date on which you join DC Crew, and will be awarded 100 Points upon enrollment in DC Crew.  You will also earn Points on all Eligible Purchases and participation in other special programs and promotional offers that may be announced by DC Shoes or its third-party partners from time to time.  Points will expire twelve (12) months after they are earned on a rolling basis.  

    Points have no cash, monetary or real-world value. Unless a special offer is applicable, you shall earn one (1) Point for every U.S. or Canadian dollar ($1.00) you spend (as applicable, based on country of purchase) on the Sites or in a Store.  Points may be earned in fractional amounts depending on the value of your purchase and will be rounded up to the next dollar. When making a purchase on the Sites, you must log-in to your user account in order to earn Points. When making a purchase at a Store, you must provide your email address of other membership information in order to earn Points on your in-store purchase.  From time to time, we, or others acting with our permission, may notify you of special promotional offers that offer you “Bonus Points.” Bonus Points will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer. 

    Points will not be awarded on unauthorized or fraudulent purchases, nor will Points be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited.  Points will not be earned on the following items:  purchase of e-gift cards or gift cards, shipping & handling charges, and sales taxes on purchases. 

    No Points will be earned for purchases made on the Sites using the guest checkout option. Any purchases you make prior to joining DC Crew will not be eligible for Points except for purchase that earned Boardriders Club points that were converted to Points as described in Section C. 

    Company reserves the right, in its sole discretion, to determine and establish the value of Points. In the event of a dispute regarding the number of Points earned by a member, Company shall have the sole discretion to determine the accurate number of Points earned by such member. All decisions by Company with respect to Points are final. 

    E.  Membership Rewards 

    Your membership Rewards include the following: 

    • Rewards: These are single-use coupons that can be used for discounts off purchases on the Sites or at Stores as described below.  The amount of your Reward will be determined by the total amount of Points you have accumulated.  Every 200 Points = $15 off eligible purchases. Rewards shall be awarded in $15 (U.S. or Canadian dollars, as applicable, based on country of purchase) increments as follows:   

    • If you accumulate 200 Points or more but less than 400 Points, you shall receive a Reward of $15 off your next purchase of $25 or more. 

    • If you accumulate 400 Points or more but less than 600 Points, you shall receive a Reward of $30 off your next purchase of $50 or more. 

    • If you accumulate 600 Points or more but less than 800 Points, you shall receive a Reward of $45 off your next purchase of $75 or more. 

    • If you accumulate 800 Points or more but less than 1,000 Points, you shall receive a Reward of $60 off your next purchase of $100 or more. 

    • If you accumulate 1,000 Points or more, you shall receive a Reward of $75 off your next purchase of $125 or more. 

    Each Reward shall be valid for sixty (60) days from date of issuance or such other time as set forth on the Reward. Rewards may only be used for the purchase, on the Sites or at Stores, of DC Shoes or other Boardriders brands (i.e., Quiksilver, Roxy, Billabong, ELEMENT, RVCA) in which you are also a loyalty program member.  Each Reward may only be used once. Limitations on the number of Rewards that can be used in a single transaction may apply. Rewards have no market or cash value and are non-transferable. 

    • First Loyal Purchase Offer: Following your enrollment in DC Crew, you will receive a one-time 20% off First Loyal Purchase Offer following your first purchase of DC Shoes merchandise on the Sites or at Stores. Each First Loyal Purchase Offer shall be valid for thirty (30) days from date of issuance or such other time as set forth on the First Loyal Purchase Offer. First Loyal Purchase Offers may only be used for the purchase of DC Shoes merchandise on the Sites or at Stores. Each First Loyal Purchase Offer may only be used once. Limitations on the number of First Loyal Purchase Offers that can be used in a single transaction may apply.  First Loyal Purchase Offers have no market or cash value and are non-transferable. 

    • Birthday Offer: Following your enrollment in DC Crew, you will receive a 25% off Birthday Offer once a year at the beginning of the month in which you celebrate your birthday. Each Birthday Offer shall be valid for thirty (30) days from date of issuance or such other time as set forth on the Birthday Offer. Birthday Offers may only be used for the purchase of DC Shoes merchandise on the Sites or at Stores. Each Birthday Offer may only be used once. Limitations on the number of Offers that can be used in a single transaction may apply. Offers have no market or cash value and are non-transferable. 

    • Anniversary Offer: Following your enrollment in DC Crew, you will receive a 25% off Anniversary Offer once a year on the 15th day of the month in which you enrolled in DC Crew. Each Anniversary Offer shall be valid for sixty (60) days from date of issuance or such other time as set forth on the Anniversary Offer.  Anniversary Offers may only be used for the purchase of DC Shoes merchandise on the Sites or at Stores. Each Anniversary Offer may only be used once. Limitations on the number of Anniversary Offers that can be used in a single transaction may apply.  Anniversary Offers have no market or cash value and are non-transferable. 

    • Free economy shipping: You shall receive free economy shipping on all purchases made on the Sites within Canada and all 50 U.S. states, APO/FPO addresses, and the following U.S. territories:  Guam, Puerto Rico, US Virgin Islands, and American Samoa only. 

    • Free returns: You shall receive free returns on all Eligible Purchases (excluding returns from Canada) made on the Sites within all 50 U.S. states, APO/FPO addresses, and the following U.S. territories:  Guam, Puerto Rico, US Virgin Islands, and American Samoa only. 

    Some Rewards or Offers may only be available to residents of a particular country (e.g., U.S. only or Canada only). Company reserves the right to substitute Rewards or Offers at its sole discretion. Unless otherwise noted by Company, Rewards and Offers cannot be combined with any other offers. You cannot use Rewards or Offers retroactively for prior purchases. Company is not responsible for lost or stolen Rewards or Offers. If you opt out of certain types of emails, e.g., Loyalty Program emails, you may not be able to receive Rewards or Offers by email, although you will be able to view your Rewards or Offer status by visiting a Store or logging in to your DC Crew account.

    F.  Updating Your Account 

    Participation in DC Crew requires an email address and a valid password. You should consider your user password confidential information. Anyone with knowledge of both your email address and password can gain access to your account. You agree to immediately notify us if you become aware of any loss or theft of your password or any unauthorized use of your email and password. WE WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO COMPLY WITH THESE OBLIGATIONS. 

    It is your responsibility to keep your information up to date and to notify Company of any changes by editing your user account information. You shall be solely liable for any out-of-date, incomplete or inaccurate information. Under no circumstances may Company be held liable in the event that you do not receive Points or Rewards or Offers due to out-of-date, incomplete or inaccurate information. 

    You may close your user account by sending an email request to customerservice@dcshoes.com

    G.  Fraudulent Use of DC Crew 

    Any fraud, attempted fraud or theft on the Sites or at a Store, any wrongful or inappropriate use of DC Crew, any abnormally high number of transactions found to have been made over one or more days, any payment incident or more generally any violation by you of these Terms and Conditions shall lead to the automatic suspension or permanent deactivation of your membership in DC Crew. Company reserves the right to suspend or deactivate your account, DC Crew and/or cancel Rewards and you shall have no right to claim any compensation. In addition, any Points acquired in violation of these Terms and Conditions or through misuse or fraudulent use shall be cancelled without any form of compensation. 

    H.  Amendment, Failure or Interruption of DC Crew 

    EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, Company reserves the right to amend these Terms and Conditions at any time, without providing you notice. Company also reserves the right to change Rewards offered, as well as to amend or suspend DC Crew. 

    Company shall be exempt from any liability for all consequences, direct or indirect, of any failures of DC Crew. No amendment, withdrawal or failure of DC Crew shall give you an entitlement to compensation. If DC Crew is suspended, any Points earned may no longer be valid or honored by Company, at Company’s sole discretion. 

    I.  For California Residents - Notice of Financial Incentive 

    We have structured and administer the DC Crew program in accordance with the California Consumer Privacy Act (CCPA).  In addition to the other information described in these Terms and Conditions regarding the material terms of the DC Crew program, we provide the following additional information applicable to California residents.  The categories of personal information we collect as part of your participation in DC Crew are:  first name, last name, email address, shipping address, date of birth, phone number, and purchase history.   

    The Points, Rewards, and Offers for DC Crew program members are based on our good-faith estimate of the value of the personal information provided to us in connection with the program.  We estimate that the value to Boardriders of the personal information you provided to facilitate participation in the program is $0.66.   We have calculated this value based on estimated incremental average order value per loyalty order compared to a non-loyalty order, accounting for promotional discounts and costs associated with loyalty orders.   

    For more information about the CCPA and data collection, please view our Privacy Policy here

    IN NO EVENT WILL COMPANY, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR PARTICIPATING IN DC CREW, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM MEMBERSHIP IN DC CREW, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE OR MISUSE OF DC CREW. 

    BY PARTICIPATING IN DC CREW, YOU ACKNOWLEDGE THAT DC CREW, THE REWARDS, OFFERS, AND THE SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  WITHOUT LIMITING THE FOREGOING, COMPANY MAKES NO WARRANTY THAT: (A) THE SITES, DC CREW, THE REWARDS OR OFFERS WILL MEET YOUR REQUIREMENTS; (B) ACCESS TO THE SITES OR DC CREWWILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE QUALITY OF THE SITES, DC CREW, THE REWARDS OR OFFERS WILL MEET YOUR EXPECTATIONS; AND/OR (D) ANY ERRORS OR DEFECTS ON THE SITES, OR WITH RESPECT TO DC CREW, REWARDS OR OFFERS WILL BE CORRECTED. 

    PARTICIPATION IN DC CREW IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER, ELECTRICAL SYSTEM, WIRELESS ROUTER OR COMMUNICATION DEVICE, LOSS OF DATA OR OTHER HARM THAT RESULTS FROM SUCH ACTIVITIES. COMPANY ASSUMES NO LIABILITY FOR ANY COMPUTER VIRUS OR OTHER SIMILAR SOFTWARE CODE THAT IS DOWNLOADED TO YOUR COMPUTER FROM THE SITES OR IN CONNECTION WITH DC CREW. COMPANY WILL NOT BE LIABLE FOR ANY LOSS THAT YOU MAY INCUR AS A RESULT OF SOMEONE ELSE USING YOUR PASSWORD OR ACCOUNT, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. 

  • How do I become a loyalty member?

    You can join the DC Crew loyalty program in-store or online at www.dcshoes.com.

Health Care Workers and First Responders Discount

First Responder & Healthcare Program

  • US Healthcare Workers and First Responders

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    Receive 30% off every purchase

    We’re all in this together.” But for health care workers and first responders during this unprecedented COVID-19 pandemic, “in this” is a different level of commitment, regularly putting their safety at risk to help those in need. DC Shoes is grateful for their service, and we’d like to extend a special pricing offer for these heroes through 12/31/2022. With a one-time verification, you may use your personal information, including your verified IDs, at hundreds of integrated partners across the SheerID network, including www.dcshoes.com.

    *Discounts cannot be combined with any other promotion.

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  • Who benefits from the program?

    This discount is available to the First Responders and Healthcare Workers who are directly responsible for keeping us safe at this time.

    Included professions are: doctors, nurses, EMTs, firefighters, technicians, medical researchers, hospital workers, etc. Please use the link above to confirm your eligibility.

  • Is the discount valid for all DC Shoes products?

    Offer valid online only at dcshoes.com. The discount cannot be combined with any other offer, and excluded products include: custom products, snow and third party styles.

  • How do I know you won't sell or share my ID and information?

    This is something we take extremely seriously. We only use someone's information to confirm their eligibility. We do not rent their information. We do not sell their information. We do not store documents or images uploaded to our system. Click here to read our full privacy policy.

  • My code isn’t working / I haven’t received my code yet?

    We’re so happy about all the interest in the program, but it is creating some delays. You should receive your code within 24 hours. There may be a 20 minute + delay to activate your code once it is sent.

  • What happens if I can't prove I'm a Healthcare professional?

    This rarely happens, but in the event you cannot provide us any acceptable proof of validation, we will be unable to approve you for the offer. If you're currently employed as a healthcare professional, you should have access to a document we can verify.

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About DC Shoes

About DC Shoes

  • Privacy Policy

    PRIVACY POLICY

    Last Updated: March 12, 2021

    Thank you for visiting our Privacy Policy (“Privacy Policy”). This Privacy Policy applies to Personal Information (defined below) collected on any and all websites associated with Boardriders, Inc., and its affiliates, subsidiaries and brands, including Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, VonZipper, Honolua, Dot Dash and the Boardriders Foundation (the “Company,” “we,” or “us”), and all affiliated domains that link to this Privacy Policy, through any related mobile application, through computerized devices in stores and in-store data collection forms, and at physical retail locations where the Privacy Policy is posted (collectively referred to herein as the “Sites”). This Privacy Policy also explains the choices you have about the way this information is collected and used. 

     

    PLEASE READ THIS PRIVACY POLICY CAREFULLY BECAUSE BY ACCESSING THE SITES AND/OR CREATING AN ACCOUNT WITH US, YOU ARE CONSENTING TO THE COLLECTION, USE, DISCLOSURE, TRANSFER AND STORAGE OF PERSONAL INFORMATION OR OTHER INFORMATION RECEIVED BY US AS A RESULT OF SUCH USE IN ACCORDANCE WITH THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITES.

     

    Please note that this Privacy Policy is subject to an arbitration provision, requiring—except where and to the extent prohibited by law, which may include the province of Quebec—you to arbitrate any claims you may have against the Company on an individual basis. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, IF ANY, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED OR REPRESENTATIVE CAPACITY.

     

    1. INFORMATION COLLECTED

     

    When you use our Sites, we collect your Personal Information and non-Personal Information. The types of information we collect from you depends on the Sites and the features you use on the Sites. “Personal Information” refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or household. Please note that over time, non-Personal Information may become Personal Information due to regulatory developments, technological advancements or the co-mingling of personal and non-Personal Information. The various types of information we collect from you may include:

     

    • Purchase Information: We may collect your name, billing address, shipping address, email address, telephone number, credit card number and expiration date when you make a purchase. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations (or other transactional information) and/or to provide customer service.
    • Information Collected In-Store: We may collect your name, email address, mailing address, zip code, and preferences if you complete a form within the store. This information will be used to provide you with products that may be of interest to you and to provide you with information that you request.
    • Account Information: We may collect your name, email address, mailing address, zip code, date of birth, and gender if you create an account with us. This information will be used to help you keep track of your orders, to keep you updated about special offers, updates related to the Sites, and to facilitate checkout during purchases.
    • Information for Commercial Communications: We may collect your name, email address, mailing address, gender, and birth date if you sign up to receive promotional emails from us. This information may be used to contact you about sales, special offers and new features available through the Sites.
    • Information Relating to Inquiries: We may collect your name and email address if you contact us with a question or request a Live Chat with us. This information may be used so that we can respond to your question or contact you should we disconnect from our Live Chat.  
    • Information for Promotions: We may collect your name, email address, and other contact information if you participate in a promotion (e.g., contest, sweepstakes) that we sponsor. This information will be used to fulfill the terms of the promotion and to contact you regarding promotional and special offers, sales, and new features available through the Sites. It will also be subject to the terms accompanying such promotion.
    • Survey Information: We may collect your name, age, zip code, shopping habits, email address and/or mailing address if you choose to participate in one of our on-line surveys. This information will be used to help provide us with relevant information about our consumers.
    • Usage Information: We may collect usage information passively, while you are visiting or interacting with the Sites. We call this “passive” collection since you may not know that this information is being collected when you visit or interact with the Sites. This information may consist of the following items: Site visitors’ IP address, IP address-related information, system Media Access Control address, network configuration information, network device information, browser plug-in type and versions, and operating system. Additionally, like any online site or service, our mobile application automatically collects certain information such as your IP address, device information (e.g., the unique identifier of your mobile device, hardware model, operating system version, mobile network information), and the URL from which you access our application. You are not required to affirmatively submit any Personal Information to us in connection with the general use of our mobile application, unless you make a purchase through the application, in which case you must create an account.
    • Information from Other Websites, Including Mobile Applications and Social Media Platforms: If you use a social media platform or your mobile device (or other method of communication) to interact with the Sites, that platform or application may have a specific privacy policy that governs the use of Personal Information related to it. For example, if you use a mobile application and your mobile device’s settings allow it, we may collect mobile location information from your device. Our application may be designed to collect information even if you are not logged into the application or the Sites. If you have questions about the security and privacy settings of your mobile device, please refer to instructions from your mobile service provider or the manufacturer of your device to learn how to adjust your settings. We do not control the data collection or privacy practices of the application stores from which you download our mobile application, or of any third-party platform through which you access our Sites or contact us. You should review the privacy policy and terms of use of any third-party site or mobile application store before using or downloading any application and review and use available controls and settings on your device to reflect your preferences.
    • Information from Other Sources: We also may obtain, collect and aggregate information (including Personal Information) provided to us by our marketing service providers and other vendors. That information may include information on current subscribers or customers, and is used for a number of things including enabling us to send you the most relevant, timely and exciting offers and announcements specifically tailored for you and your interests. Of course, you can update your information or change your preferences regarding receiving announcements and other information from us at any time by accessing your account via the Sites. (For more information, see below section entitled How To Access, Correct and Update Your Personal Information? California residents may also see the section entitled Your California Privacy Rights.)

    2. COOKIES AND OTHER SESSION IDENTIFIERS

     

    Like many sites, we, and third parties we allow, utilize a technology called "cookies." A cookie is a piece of information that is placed on your browser when you access the Sites. In many cases, the information collected using cookies (and related technologies) are used in non-identifiable ways, without any reference to Personal Information. For example, we use information we collect about users of the Sites to optimize our Sites and to understand traffic and usage patterns. In other cases, we associate the information we collect using cookies and related technologies with Personal Information. In that case, this Privacy Policy governs how we use that information.

     

    Cookies help provide additional functionality to the Sites and help us to more accurately analyze usage of the Sites. For instance, the Sites may set a cookie on your browser that allows the Sites to remember you during future visits. We use cookies to monitor and to maintain information about your use of the Sites. Cookies are also used to track the identity of the website you visited immediately prior to visiting the Sites; other than that, we do not track information about your use of other websites. Cookies also allow us to hold selections in a shopping cart when a user leaves the Sites without checking out. Cookies are not used on the Sites to store your account information as this information is stored securely on a server. When you log in at the Sites with your username and password, we will assign you a secure session ID. The server then passes your information to you through this secure session ID. Cookies may be session cookies (i.e., last only for one browser session) or persistent cookies (i.e., continue in your browser until they are deleted or expire). Some of the cookies we use may be flash cookies or Adobe cookies. While they are harmless, they may contain demographic information and depending on your browser these cookies may not normally be deleted when your cookies are deleted. Please check your browser to determine where these types of cookies are stored and how they may be deleted.

     

    Google Analytics — To help facilitate the delivery of relevant content, we use Google Analytics and have implemented all Google Advertising Features, including Remarketing, Impression Reporting, Demographics, and Interest Reporting. Google Analytics uses cookies to report on user interactions on our websites. We use the data collected for optimizing marketing, refining advertising, and generally making advertising more effective. To learn more about Google Analytics privacy practices and opt-out mechanisms, please visit the Google Analytics Security and Privacy Principles page at https://support.google.com/analytics/answer/6004245?hl=en>. Google also provides a complete privacy policy and instructions on opting-out of Google Analytics at https://tools.google.com/dloage/gaoptout.

     

    Adobe Analytics — We also use Adobe Analytics. For further information on Adobe Analytics and to opt out, please click here: https://www.adobe.com/privacy/opt-out.html.

     

    Third Party Advertisers — We may use advertisers, third-party ad networks, and other advertising companies, to serve advertisements on our Sites and on third-party websites. Please be advised that such advertising companies may gather information about your visit to our Sites (such as through cookies, web beacons and other technologies) to enable such advertising companies to market products or services to you, to monitor which ads have been served to your browser and which web pages you were viewing when such ads were delivered. Depending on the particular advertising services they provide, these third-party advertising companies may employ first-party cookies or third-party cookies. Unlike third-party cookies, first-party cookies are hosted on the Company’s servers. If you would like more information about this practice and to know your choices please visit http://www.networkadvertising.org/managing/opt_out.asp or http://preferences.truste.com/truste/PLEASE NOTE THAT THIS PRIVACY POLICY DOES NOT COVER THE COLLECTION AND USE OF INFORMATION BY SUCH ADVERTISING COMPANIES.

     

    While we recommend that you leave cookies turned on as they allow you to take advantage of some of the features of the Sites, you have the ability to control the use and moderation of our cookies. However, if you elect not to allow cookies to be placed as provided herein, you may not be able to use or to enjoy all of the services and features of the Sites. Specifically, you can configure the settings on your browser (i) to receive notifications when you are receiving new cookies, (ii) to disable cookies or (iii) to delete cookies. Please refer to your Web browser’s help section for information on how to do this.

     

    3. HOW WE USE THE INFORMATION COLLECTED

     

    We may use the information we collect as necessary and to fulfill your requests, including in the following ways:

     

    Access and Use: If you provide Personal Information in order to obtain access to or use of the Sites or any functionality thereof, we will use your Personal Information to provide you with access to or use of the Sites or functionality and to monitor your use of the Sites or specific functionalities.

     

    Internal Business Purposes: We may use your Personal Information for internal business purposes including, without limitation, to help us improve the content and functionality of the Sites, to better understand our users, to improve the Sites, to protect against, identify or address fraudulent activities, to manage your account and to provide you with customer service and to generally manage the Sites and our business.

     

    Marketing: We may use your Personal Information to contact you for certain marketing and advertising purposes, including, without limitation, to inform you about offers, contests or surveys which may be of interest to you and to display content and advertising on or off the Sites which may be of relevance to you. If you wish to change or update your Personal Information or to change your subscription preferences, you may do so as provided herein. We also use your Personal Information for other marketing reasons, such as administering our loyalty programs.

     

    Specific Reason: If you provide Personal Information for a certain reason, we may use the Personal Information in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Information you provide to answer your question or to attempt to resolve your issue and will respond to the email address from which the contact came.

     

    Aggregated Information: In an ongoing effort to better understand and to serve the users of the Sites, we (either directly or working in concert with our marketing services providers) may conduct research on our customer demographics, interests and behavior based on Personal Information and other information that has been provided or received by us. For example, we may combine information about visitors to the Sites to determine how best to target our marketing and the products that we offer in certain areas of the country. This research may be compiled and analyzed on an aggregate basis and this aggregate information does not identify you personally and is not classified or treated as Personal Information under this Privacy Policy.

     

    4. HOW WE SHARE YOUR INFORMATION

     

    We may share the information described in Section 1 above to the following categories of third parties in the following circumstances:

     

    Order Fulfillment and Fraud Protection:  If you choose to make a purchase on the Sites, we may collect from you your credit card number, billing address and other information related to such purchase, and we may use such collected information in order to fulfill your purchase. We may also provide such information, or other Personal Information provided by you, to unaffiliated third parties as necessary to complete your purchase (for example, to process your credit card). In addition, we may share your Personal Information with fraud protection services to assist us in preventing fraud and protecting our customers from credit card fraud.

     

    Business Transfers: As with any business, it is possible that as our business develops, we might sell, assign, buy, transfer or otherwise acquire or dispose of certain businesses or corporate assets. In the event of such or similar event, Personal Information may be part of the transferred assets. In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign your Personal Information collected via the Sites, and you acknowledge and agree that any successor to or acquirer of us and/or our eCommerce service provider will continue to have the right to use your Personal Information and other information in accordance with the terms of this Privacy Policy.

     

    Subsidiaries and Affiliates: We may also share your Personal Information with our subsidiaries and/or affiliates. Our subsidiaries and affiliates will be bound to treat and to maintain any Personal Information in accordance with this Privacy Policy.

     

    Agents, Consultants and Related Third Parties: As noted above with respect to our eCommerce service provider, we sometimes engage other companies to perform certain business-related functions on our behalf so that we can focus on our core business. Examples of these services include, but are not limited to, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. In connection with services those partners provide for us, we may provide or otherwise give them access to certain Personal Information. We employ a vetting process to assess our partners’ data protection practices.

     

    Third-Party Marketers, Partners, and other Third Parties: We may also share your Personal Information with other marketers, partners, and other third parties, whose products or services we feel may be of interest to you. These third-party marketers, partners, and other third parties may use your Personal Information for their own purposes, or further disclose your information to other third parties. If you prefer that we not share your Personal Information with these types of parties, please email us at privacy@boardriders.com.

     

    Legal Requirements: We may disclose your Personal Information if required to do so by law (including, without limitation, responding to a subpoena or request from law enforcement, court or government agency) or in the good faith belief that such action is necessary (i) to comply with a legal obligation, (ii) to protect or defend our rights, interests or property or that of other customers or users, (iii) to act in urgent circumstances to protect the personal safety of users of the Sites or the public or (iv) to protect against legal liability or potential fraud, as determined in our sole discretion.

     

    5. HOW TO ACCESS, CORRECT AND UPDATE YOUR PERSONAL INFORMATION

     

    You can access, correct and/or update certain Personal Information that you have provided to us by clicking on "Update Account" within the "My Account" area of the Sites. California residents may also refer to the section entitled Your California Privacy Rights.

     

    6. STEPS TAKEN TO KEEP YOUR INFORMATION SECURE

     

    We take commercially reasonable measures to ensure the security and confidentiality of your Personal Information. We have implemented information security measures that contain administrative, technical and physical controls that are designed to reasonably safeguard your Personal Information. Even though we have taken and will continue to take significant steps to protect this information, no company, including us, can fully eliminate all security risks associated with Personal Information. Please understand that no data transmission over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us. Understand that any information that you transfer to us is done at your own risk. We recommend that you take additional measures to protect yourself, including by installing anti-virus software, closing browsers after use, keeping your passwords confidential, and making sure that you regularly update software and apps. If we learn of a data security system breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Sites or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Sites. We may post a notice via the Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive written notice of a data privacy or security breach. If you have reason to believe that your Personal Information that we have collected or our system security has been breached, please notify us by e-mailing privacy@boardriders.com.

     

    7. YOUR CHOICES AND INDIVIDUAL RIGHTS

     

    You have several choices available when it comes to your Personal Information. We will honor the choices you make regarding your Personal Information. If you have created and maintained a user account on the Sites, you will be able to sign in and update your account (including contact) information. You may also write to us at the address provided in Section 16 to update your contact information or to change your subscription preferences. In addition, you may:

     

    Limit the  Personal Information You Provide: You can use the Sites and limit the Personal Information you provide either by disabling cookies or by not registering an account with us. If you choose to limit the Personal Information you provide and/or to disable cookies, you may not be able to use certain functionalities of the Sites. For instance, in order to purchase goods and services on the Sites, payment and shipping information must necessarily be provided.

     

    Manage Your Subscription Preferences: We may send your information by email or text message. If you provide your mobile phone number and ask to receive information by text message, we may provide information in that manner. Additionally, we may send automated text messages (if you provide consent). Where you consent to receive automated text messages from us, please note that your consent includes consent to receive both autodialed and/or pre-recorded telemarketing text messages or non-automated messages from or on behalf of the Company and its affiliated companies at the telephone number you provided. You further understand that consent is not a condition of purchase and that message and data rates may apply. Additional terms and conditions, including message frequency, are provided at sign-up for any automated messages.

     

    Opt Out of Marketing Emails and Texts: For email marketing, you will have an opportunity to change your subscription preferences by clicking on an "unsubscribe" hyperlink contained in all promotional emails sent by us or on our behalf. Please note that while we honor all subscription requests as timely as possible, it may take up to ten (10) business days to become effective. Please be aware that even if you opt-out of receiving future promotional communications, you may, if you utilize the eCommerce features of the Sites, be sent certain transactional communications related to the purchase or shipment of items purchased. Thus, if you order online, we will send you an email confirming your order and may need to contact you by phone, email or regular mail if we have questions about your order. Additionally, an opt-out will not remove you from messages that we are required to send under relevant laws or regulations. You may ask us not to contact you by text message at any time by responding to a text message after it is received. For automated text messages, you will have the opportunity to opt-out by replying “STOP” to any message received. Please note that you hereby consent to receiving a confirmatory message in response to any opt-out request. We will process your unsubscribe request as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe request is processed.

     

    Social Media & Other Public Platforms: You may also manage the sharing of certain Personal Information with us when you connect with us through a social media platform or application, such as through Facebook Connect. Please refer to the privacy settings of the social media website or application to determine how you may adjust your permissions and manage the interactivity between us and your social media platform(s) or application(s). That said, we want you to be aware that when you post information to public forums, including publicly viewable social media platforms, that information will become available to all who access such platform pages. PLEASE BE EXTREMELY CAREFUL WHEN DISCLOSING ANY INFORMATION IN CHAT ROOMS, FORUMS AND OTHER PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN CHAT ROOMS, FORUMS AND OTHER PUBLIC POSTING AREAS.

     

    8. LINKING TO OR FROM ANOTHER WEBSITE

     

    The Sites may contain links to other websites not operated or controlled by us (the "Third-Party Sites"). The policies and procedures set forth herein do not apply to any Third-Party Sites. We are not responsible for the privacy practices or content of such Third-Party Sites. We are not responsible for the actions of these Third-Party Sites; rather, the owners and operators of all Third-Party Sites are responsible for all Personal Information provided, collected, maintained, stored or otherwise disclosed on those sites, if any. The links on the Sites do not imply that we endorse or have reviewed the Third-Party Sites, including their privacy policies, if any. If you have any questions about how these Third-Party Sites’ use your Personal Information, we strongly encourage contacting those sites directly for information on their privacy policies and practices.

     

    If you have accessed the Sites through a link from certain of our advertising or marketing partners, the Sites may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of such information is governed by this Privacy Policy.

     

    9. HOW WE RESPOND TO DO NOT TRACK SIGNALS

     

    Please note that our Sites do not support “Do Not Track” browser settings and do not currently participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Information.

     

    10. INFORMATION COLLECTED FROM CHILDREN

     

    Protecting the privacy of children is extremely important to us. The Sites are directed toward a general audience and are not directed at nor intended for use by children under the age of 13. We do not knowingly collect or intend to collect Personal Information from anyone who is under the age of 13. If you are under the age of 13, you should not provide any Personal Information to us. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Information through the Sites. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us through the methods provided in Section 16 and we will endeavor to delete that information from our databases.

     

    11. ACCESSING THE SITES FROM OUTSIDE OF THE UNITED STATES

     

    If you are visiting our Sites from outside the United States, please be aware that you are sending information (including Personal Information) to the United States where our servers are located. We will hold and process your Personal Information in accordance with privacy laws in the United States and this Privacy Policy. Please note that privacy laws in the United States may not be the same as, and in some cases may be considered less protective than, privacy laws in other countries. United States privacy laws may provide more limited recourse mechanisms, including dissimilar or, at times, weaker data protection rights. Therefore, by providing your Personal Information, you consent to the collection, use, and sharing of your Personal Information as set forth in this Privacy Policy and to the transfer of your Personal Information to the United States as indicated above, in accordance with applicable law.

     

    12. CHANGES REGARDING THIS PRIVACY POLICY

     

    The Sites and our business may change from time to time. As a result (and for other business and/or technological reasons), it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update, change, amend or modify this Privacy Policy at any time and from time to time without prior notice. When we do, we will also revise the "Last Updated" date at the top of this Privacy Policy. Please review this policy periodically, and especially before you provide any Personal Information.

     

    If we make any material changes to this Privacy Policy (as determined by us), we will post a notice on the Sites notifying users of the changes and providing an opportunity for you to take action relative to those changes prior to their implementation. In some cases, we also may send an email notifying registered users of upcoming changes.

     

    This Privacy Policy was last updated on the date indicated above. Your continued use of the Sites after any changes or revisions to this Privacy Policy become effective shall indicate your agreement with the terms of such revised and then-current Privacy Policy.

     

    13. DISPUTES AND AGREEMENT TO ARBITRATE

     

    Except where and to the extent prohibited by law, which may include the province of Quebec, by using the Sites, you and the Company agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Sites, or the breach, enforcement, interpretation, or validity of this Privacy Policy or any part of it ("Dispute"), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent:

     

    • to the Company at: Boardriders, Inc., Attention: Legal Department, 5600 Argosy Circle, Building #100, Huntington Beach, CA 92649; and
    • to you at: your last-used billing address or the billing and/or shipping address that we may have on file for you.

    Both you and the Company agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect, before one arbitrator to be mutually agreed upon by both parties.

     

    The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Privacy Policy, including any claim that all or any part of this Privacy Policy is void or voidable.

     

    14. CHOICE OF LAW

     

    This Privacy Policy has been made in, and shall be construed in accordance with, the laws of the State of California, without giving effect to any conflict of law principles. The parties acknowledge that this Privacy Policy evidences a transaction involving interstate commerce. Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this Privacy Policy shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).

     

    15. YOUR CALIFORNIA PRIVACY RIGHTS

     

    This section of the Privacy Policy applies if you are a resident of California and use our Site.

     

    The California Shine the Light Law grants California residents the right to obtain certain information about the types of Personal Information that companies with whom those individuals have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. In particular, that law provides that California residents may request a copy of the Personal Information that we hold about them. California residents may also request information regarding the categories of Personal Information that have been shared with third parties, the names and addresses of those third parties and examples of the types of services or products marketed by those third parties. To request either a copy of the information maintained by us about you or to request a copy of the information disclosure provided by us during the preceding calendar year pursuant to the California Shine the Light Law, please contact us via email at privacy@boardriders.com, or by writing us at the address at the bottom of this Privacy Policy. Please allow 30 days for a response to your request.

     

    After January 1, 2020, The California Consumer Privacy Act of 2018 (CCPA) grants residents of California certain rights pertaining to the Personal Information we may collect and share with third parties for a business purpose. These purposes may include: providing our products and services, maintaining and servicing accounts, providing customer service, processing or fulfilling orders and transactions, performing analytics and quality control, auditing transactions, researching and testing features and improvements, detecting and preventing fraud and security incidents, debugging or repairing technical errors, and marketing our products. 

     

    The categories of information we have collected from California residents in the past 12 months, the sources of that information, the business purpose for the collection of that information, and the third parties to whom we may disclose that information may include:

     

    • Identifiers: We may collect your name, aliases, postal address, email address, online identifier, Internet Protocol address, account name, or other similar unique personal identifiers. We may collect this Personal Information directly from you, indirectly from you (e.g., from observing your actions on our website) or from third party service providers, such as a data analytics provider. The business purposes for which we may collect this information may include responding to an inquiry from you, providing information about products or special offers, processing your orders, processing employment applications or processing documentation required for legal purposes. We may disclose this information to third parties, including, payment processors, providers of internet, marketing, and administrative services.
    • Personal information categories listed in the California Customer Records statute (California Civil Code § 1798.80(E)): We may request credit card signatures, infer physical characteristics from information you provide regarding style selections and clothing or footwear sizes, and credit card or debit card number. We collect this information directly from you.  The business purpose for which we may collect this information is to process your order. We disclose this information to payment processors. 
    • Commercial information: We may collect information pertaining to products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. We may collect this information directly from you. The business purposes for which we may collect this information may include responding to an inquiry from you, providing information about products, or special offers or to process your order. We may disclose this information to third parties, including, payment processors, and providers of delivery or marketing services.
    • Internet or other similar network activity: We may collect information related to browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. We may collect this information indirectly from you (e.g., from observing your actions on our Site) or from third-party service providers, such as a data analytics provider. The business purpose for which we may collect this information includes providing targeted advertising and providing information about products or special offers. We may disclose this information to third parties, including, internet service providers, payment processors, and advertising networks.
    • Geolocation data: We may collect information pertaining to location. We may collect this information directly from you. The business purposes for which we may collect this information includes responding to an inquiry, processing your order or to provide targeted advertising. We may disclose this information to third parties, including, internet service providers and advertising networks.
    • Audio and visual information: We may collect video recordings made of customers while they are visiting our stores. These recordings are maintained in a deidentified, i.e., anonymized, form. We may collect this information directly from you. The business purpose for which we may collect this information includes providing customer service, for fraud prevention, and to protect our legal rights. We may disclose this information to third parties as needed to protect our rights and the rights and safety of our customers and employees.
    • Inferences drawn from other personal data: We may collect profiles reflecting a person’s shopping preferences and behavior. We may collect this information indirectly from you (e.g., from observing your actions on our Site), and from third-party service providers, such as a data analytics provider. The business purposes for which we may collect this information include improving the online shopping experience for consumers. We may disclose this information to third parties, including advertising networks, in aggregated and/or deidentified, i.e., anonymized, form.
    • Characteristics of protected classifications under California law: We may collect information for human resources requirements related to age, race, veterans status or gender. We may collect this information directly from you. The business purposes for which we may collect this information includes processing employment applications and maintaining employee records as required by law (for more information on our collection of this category of information, please visit the Boardriders Career website at www.boardriders.com/careers/). We may disclose this information to third parties, including providers of human resources administrative services.
       

    If you are a California resident, the CCPA may grant you certain rights in connection with the Personal Information we collect, including:

     

    • You have the right to know and request, no more than twice in a 12-month period, information about the categories of Personal Information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information. You also have the right to know if we have sold your Personal Information or disclosed your Personal Information for a business purpose, and, if so, the categories of Personal Information we sold or disclosed for a business purpose. You also have the right to request the specific pieces of Personal Information we have collected about you and the third parties to whom we may disclose Personal Information. We will endeavor to respond to a verified request within forty-five (45) days of its receipt. If more time is reasonably necessary to provide you with the information you request, we may take an additional forty-five (45) days to respond to your request, and will notify you in writing of the reason(s) an extension is required.
    • You have the right to “opt out” of the sale of Personal Information (or, for consumers who are under 16 years old, the right not to have their Personal Information sold absent their, or their parent’s (for consumers ages 13-5), opt-in). 
    • You have the right to request that we delete your Personal Information.  We may retain your Personal Information, however, pursuant to one or more exceptions provided by law.
    • You have the right to non-discrimination. You have the right to receive equal service and pricing from a business, even after exercising your rights.

     

    To submit an access or deletion request, click here or call us at 1-800-435-9917.  To opt-out of the sale of your Personal Information, click here.

     

    We verify your identity before completing your request for access or deletion, and, may ask for you to confirm data points we already have about you. Note, the right to opt-out does not need to be a verified request. We will only use Personal Information provided in a request to verify the requestor’s identity or authority to make the request. You may designate an authorized agent to make a request on your behalf. Such authorized agent must be registered with the California Secretary of State. We may deny a request from an agent that does not submit written proof that they have been authorized by you to act on your behalf.
     

    16. CONTACTING US

     

    If you have any questions, comments, or concerns regarding our Privacy Policy or privacy practices, please send an email to privacy@boardriders.com, call us at the number below, or write to us at the following address:

     

    Boardriders, Inc.
    Attention: Legal Department

    5600 Argosy Circle, Building #100

    Huntington Beach, CA 92649
     

    Phone: 1-800-435-9917

    Monday thru Friday 7am to 6pm (PST)

  • Terms of Use

    TERMS OF USE 


    Effective Date: July 26, 2021 

     

    1. WELCOME! 

     

    Welcome to Boardriders’ websites which include Boardriders.com, Quiksilver.com, Roxy.com, Billabong.com, RVCA.com, DCShoes.com, ElementBrand.com, Vonzipper.com, HonaluaSurf.com, Dot-Shades.com, BoardridersFoundation.com, and all affiliated domains, apps or services that link to these Terms of Use, through related mobile applications, in-store data collection forms or devices, and any location where these Terms of Use are posted (collectively the “Sites”). The following terms together with any rules, program terms, guidelines, policies and directions govern your use of the Sites (the “Agreement”). 

     

    Please take a few minutes to review this Agreement carefully. By using the Sites, you agree to be bound by this Agreement. This Agreement applies to all users of the Sites, including users who view material, buy products, and/or register for accounts or programs on the Sites. 

     

    Please note the arbitration provision requires—except where and to the extent prohibited by law, which may include the province of Quebec—you to arbitrate any claims you may have against us on an individual basis. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, IF ANY, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. 

     

    2. WHO WE ARE  

     

    We are Boardriders, Inc., including all of its affiliates, subsidiaries and brands: Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, Vonzipper, Honolua, Dot Dash and The Boardriders Foundation (“Boardriders,” “we,” “us,” “our”). Our headquarters are located at 5600 Argosy Circle, #100, Huntington Beach, CA 92649 USA.  If you have any questions about this Agreement, our Privacy Policy, or the Sites, (including returns/exchanges/refunds/cancellations) you may contact us at the applicable email provided below or the customer service number listed on the Site’s customer service page.  

     

    3.  ELIGIBILITY 

     

    You must be at least 13 years old to use or register for the Sites. You if you are under the age of majority in your state or country of residence, your parent or legal guardian must agree to this Agreement on your behalf and you may only access and use the Sites with permission from them. Account registration and online purchases for the Sites are or may be limited to U.S. and Canada residents only.  For purchases and access outside the U.S. and Canada, please see the terms of use for those country specific sites, if any.  

     

    4. PRIVACY 

     

    Please review our Privacy Policy to understand our privacy practices and how we protect and use your information. This Agreement incorporates the terms and conditions of our Privacy Policy. 

     

    5. DISPUTES AND AGREEMENT TO ARBITRATE 

     

    Except where and to the extent prohibited by law, which may include the province of Quebec, by using the Sites, you and we agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Sites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent: 

     

    To us at: Boardriders, Inc., Attention: Legal Department, 5600 Argosy Circle, Building #100, Huntington Beach, CA 92649 
    To you at: your last-used billing address or the billing and/or shipping address that you provide us. 

     

    You and we agree that this dispute resolution procedure is a condition that must be satisfied before initiating any other action or filing any claim against the other party. IF ANY DISPUTE (including any dispute between you and a third-party agent of Boardriders) CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect, before one arbitrator to be mutually agreed upon by both parties. 

     

    The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Agreement, including any claim that all or any part of these terms are void or voidable.  

     

    6. INTELLECTUAL PROPERTY 

     

    Trademarks: Boardriders, Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, Vonzipper, Honolua, Dot Dash, Kustom, and other trademarks, service marks, logos, trade names, trade dress, titles, and product names appearing on our Sites are trademarks or registered trademarks of Boardriders and its affiliates, subsidiaries, licensors and licensees (including DC Shoes, Inc.) in the United States and/or other countries. All rights in such names are hereby reserved. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on the Sites confers on you any license or right under any patent or trademark owned or controlled by us or any third party.  

     

    Copyright: All information, text, images, photographs, graphics, videos, music, user interface and other content and materials contained on the Sites are the copyrighted property of us or our third-party licensors to the full extent provided under the United States Copyright Act and all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the contents of the Sites for any purposes. Nothing stated or implied on the Sites confers on you any license or right under any copyright of ours or any third party. The Sites and the information contained on the Sites are for your personal, non-commercial use only. Except as otherwise specifically permitted herein, you shall not broadcast, duplicate, copy, reproduce, edit, manipulate, modify, publish, rent, sell, publicly display, perform, distribute, transmit, or circulate to anyone the contents of the Sites, or use the contents of the Sites in litigation, or for any commercial or promotional purposes, without the express written consent of Boardriders or its lawful successors and assigns. For usage permission, please contact us via email at termsofuse@boardriders.com

     

    7. NOTICE OF COPYRIGHT INFRINGEMENT 

     

    We respect and honor the intellectual property of others. If you believe that your work has been copied and is accessible on the Sites in a way that constitutes copyright infringement, please provide our copyright agent with the following information: 

     

    (1) Description of the copyrighted work claimed to have been infringed; 
    (2) Identification of the allegedly infringing material on the Sites including the URL where the material is available  or a copy of it; 
    (3) The name, address, daytime telephone number, and an email address of the person submitting the notice, so that we may contact you; 
    (4) A statement in “good faith belief” that the use of the work is not authorized by the copyright owner, its agent, or the law; 
    (5) A statement that all of the information in the notification is accurate and, under penalty of perjury, that the signatory is the copyright owner or authorized to act on behalf of the copyright owner; and 
    (6) An electronic or physical signature of the copyright owner or someone authorized on the owner's behalf. 

     

    Our copyright agent for notice of claims of copyright infringement on the Sites is Boardriders’ Legal Compliance counsel, who can be reached as follows: 

     

    Boardriders, Inc. 
    Attn: Legal Compliance 
    5600 Argosy Circle, Building #100 
    Huntington Beach, CA 92649 


     
    email: termsofuse@boardriders.com 

     

    8. REGISTRATION FOR AN ACCOUNT 

     

    You do not have to register to view the Sites. However, you must be eligible and register for an account to access certain services or areas of the Sites, for example to become a member of the Boardriders Club. To register, you must create a user account, which requires you to provide your email address, mailing address including zip code, mobile number, birth date, and select a password. You must provide accurate, complete and updated registration information. You are solely responsible for all activity that occurs under your account, password or profile, and you must keep your account password secure. You are fully responsible for your failure to safeguard information and/or to permit any other person to use the Sites with your profile and/or account. You may not sell or transfer your profile or account. You must notify Boardriders immediately of any breach of security or unauthorized use of your account. We will not be responsible for any losses caused by any unauthorized use of your account.  

     

    Boardriders reserves the right to refuse registration or terminate, suspend, or cancel access to a user account at any time in its sole discretion. Such suspension or cancellation of your account will mean that you may lose access to the Sites, your account details, and any Comments (defined below) or content therein. You may also terminate or discontinue your own account at any time by sending an email request to accounts@boardriders.com

     

    9. RETURNS, REFUNDS, SHIPPING, AND ORDER CANCELLATIONS  

     

    Please see the applicable brand page for: Online and Phone Purchases Policy, our Shipping Methods and Timelines, and our Cancellations Policy. Or contact Customer Service at the number listed on the applicable brand’s Site page. 

     

    10. COMMENTS AND OTHER SUBMISSIONS 

     

    We welcome your comments and feedback about the Sites and our products. In some places the Sites enable you to upload, store, and send content such as sweepstakes and contest entries, photographs, images, product reviews, testimonials, suggestions, ideas, comments or other communications (collectively, “Comments”). When you send Comments to us, whether through the Sites, social media, email, phone, postal mail, or otherwise, you give to Boardriders permission to reproduce and use your Comments as follows: you grant to us and those we work with a license without restriction to use, reproduce, sublicense, create derivative works from, modify, publish, edit, translate, distribute, copy, host, store, publicly perform, and publicly display the Comments in any medium now known or later developed. You should not submit any Comments to us that you do not wish to license to us. Our license to your Comments is non-exclusive, meaning you may use the Comments for your own purposes or let others use your Comments for their purposes. This license is fully-paid and royalty free, meaning we do not owe you anything else in connection with our use of your Comments. We may exercise our rights under this license anywhere in the world. Lastly, this license is perpetual, meaning that our rights under this license continue even after you stop using the Sites. Boardriders is under no obligation: (1) to maintain Comments in confidence; (2) to pay compensation for Comments; (3) to respond to Comments; or (4) to use Comments. You grant  Boardriders the right to use the name you submit with your Comments.  

     

     

    You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Sites. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You agree to clearly and conspicuously disclose if you received compensation or other incentive of any kind, from any source, in exchange for posting Comments. You are solely responsible for any Comments you make and their accuracy. Boardriders takes no responsibility and assumes no liability for any Comments posted by you or any third party. 

     

     

    11. LICENSE AND SITE ACCESS 

     

    We grant you a personal, limited, revocable license to access and make personal use of the Sites but not to download (other than page caching) or modify any portion of the Sites. This license does not include any resale or commercial use of the Sites or their contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Sites or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, spiders or similar data gathering and extraction tools.  

     

    Unless you have our prior express written consent, you may not: (1) reproduce, duplicate, copy, sell or otherwise use any portion of the Site for commercial purpose, (2) frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Boardriders, DC Shoes and its affiliates, licensors or licensees, or (3) use meta tags or any other hidden text using our brand names or trademarks. Any unauthorized use will immediately terminate the license granted by us.  

     

    You are granted a limited, revocable right to create a hyperlink to the home page of the Sites so long as the link does not portray Boardriders or its brands, products or services in a false, misleading, derogatory, or otherwise offensive manner as determined by us in our sole discretion. You may not use any of our logos or other proprietary graphic or trademark as part of the link without our express written permission. You may not make any other part of the Sites, other than the home page of the Sites, available as part of another service by “deep linking,” or otherwise, without our prior written permission. Any permitted links to the Sites must comply will all applicable laws, rules and regulations. 

     

    12. THIRD-PARTY SITES AND HYPERLINKS 

     

    The Sites may contain hyperlinks (“links”) to other websites not under the control of Boardriders or to co-branded websites operated by a third party. We provide such links for your reference and convenience only. Boardriders has no responsibility for these third-party websites nor does linking mean Boardriders endorses the website. If you use the links, you will leave our Sites and your activities will be governed by other terms and conditions and privacy practices. We strongly encourage you to make any investigation you feel necessary before proceeding with a transaction with any of these third-parties. 

     

    13. YOUR RESPONSIBILITIES 

     

    You are responsible for your use of the Sites and any use made using your account. By using the Sites, you agree not to violate or attempt to violate the security of the Sites, including: 


     
    • attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures; 
    • sending unsolicited or unauthorized email, text, or other solicitation;  
    • interfering with, limiting, destroying, or disrupting the Sites, services connected to the Sites, or otherwise interfering with the technological operations or services of the Sites; 
    • violating, infringing or misappropriating other people’s intellectual property, privacy, publicity or other legal rights; 
    •  sharing or posting a Comment or information that is false, misleading, harmful to reputation, abusive, harassing, vulgar, obscene, libelous, hateful, or racially, ethnically or otherwise objectionable, as determined by us in our sole discretion; 
    • spidering or harvesting or otherwise automatically collecting any information or data from the Sites; 
    • attempting to scrap or crawl any pages on the Sites;  
    • copying, deciphering, disassembling, creating a derivative work of, reverse engineering, decompiling or otherwise attempting to extract any of the software or other underlying code used to provide the Sites; 
    • violating any law, regulation or order; or 
    • advocating, encouraging, or assisting anyone in doing any of the above.  

     

    14. TERMINATION OR RESTRICTION 

     

    We reserve the right, in our sole discretion, to terminate or restrict your access to the Sites, refuse service, or cancel orders.  

     

    15. RISK OF LOSS 

     

    All products purchased from the Sites are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Boardriders. Title to products purchased on the Sites, as well as the risk of loss for such products, passes to you when we deliver these items to the carrier. 

     

    16. PRODUCT INFORMATION 

     

    We attempt to be accurate in describing our products and services on the Sites. We do not warrant that product and service descriptions or other content of the Sites are complete, reliable, current, or error-free. 

     

    We have made every effort to display and describe as accurately as possible the colors of our products that appear on the Sites. However, as the actual colors you see depend on your computer monitor and other factors beyond our control, we cannot guarantee that your computer's display of any color on the Sites will be accurate. 

     

    Most of our products displayed on the Sites are available in select retail stores in the United States and Canada while supplies last. In some cases, merchandise displayed for sale at the Sites may not be available in retail stores and may become unavailable at any time. Unless otherwise stated, the prices displayed at the Sites are quoted in U.S. or Canadian Dollars. 

     

    17. DISCLAIMER OF WARRANTIES AND LIMITATIONS ON LIABILITY 

     

    THE SITES ARE PROVIDED BY BOARDRIDERS ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOARDRIDERS MAKES NO REPRESENTATIONS, CONDITIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITES OR THE INFORMATION, CONTENT, THIRD-PARTY CONTENT, MATERIALS, PRODUCTS, SERVICES OR LINKED SERVICES PROVIDED ON OR THROUGH THE SITES, INCLUDING WITHOUT LIMITATION, THAT THE INFORMATION PROVIDED THROUGH THE SITES WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY IN OPERATION, OR FROM TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS; THAT THE SITES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED; OR THAT THE CONTENT ON THE SITES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY INFORMATION ON THE SITES IS SUBJECT TO CHANGE WITHOUT NOTICE, AND WE DISCLAIM ALL RESPONSIBILITY FOR THESE CHANGES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITES IS AT YOUR SOLE RISK. 

     

    EXCEPT WHERE PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, BOARDRIDERS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

     

    IN NO EVENT WILL BOARDRIDERS, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITES, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE, MISUSE, OR INABILITY TO USE THE SITES OR ANY LINKED SITES OR SERVICES; IN THE EVENT A THIRD PARTY INTERCEPTS OR DECRYPTS ANY TRANSMISSION OF INFORMATION THAT YOU PROVIDE TO US THROUGH THE SITES; OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS. 

     

    18. OTHER LEGAL PROVISIONS 

     

    We may discontinue, change, suspend, or cancel the contents, operation, or features of the Sites at any time for any reason, without notice. 

     

    We reserve the right to update and/or change the terms of this Agreement. This Agreement was last updated on the date indicated above. Your continued use of the Sites indicates your agreement with the then-current terms. 

     

    Our failure to enforce any provision of this Agreement or respond to a breach by you or other parties will not in any way prevent us from enforcing such right or provision or responding in the future. This Agreement may be assigned by us, in our sole discretion, to a third party, and such an assignment will inure to the benefit of our successors, assigns and/or licensees. 

     

    If any provision in this Agreement is invalid or unenforceable, that provision will be deemed superseded by a valid provision that matches the intent of the original provision and the remaining provisions will continue in full force and effect. 

     

    This Agreement shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any conflict of law principles. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this Agreement shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). 

     

    All rights not expressly granted herein are hereby reserved to Boardriders. 

     

    19. CONTACT US 

     

    If you have any questions or concerns regarding the Sites or this Agreement, please contact us by email at termsofuse@boardriders.com or write to us at the following address: 

     

    Boardriders, Inc. 
    Attention: Legal Department 
    5600 Argosy Circle, Building #100 
    Huntington Beach, CA 92649 

  • California Supply Chains Act Notice

    California Supply Chains Act Notice

    At Boardriders, Inc., we are committed to conducting business in an ethical manner and expect our manufacturing partners to share this same commitment. Accordingly, we established a global ethical program in 2004 titled “QUEST” (Quiksilver Ethical Standards of Trade), to prevent abusive, exploitive, or illegal conditions in the workplace and prevent human trafficking and slavery. QUEST includes a Supplier Workplace Code of Conduct, and all agents, vendors and factories are required to participate in the QUEST program as a condition of doing business with our company.

     

    Verification: Annually, we evaluate all of our direct manufacturing suppliers to verify that they are not at risk for violating anti-slavery and human trafficking laws. Our own internal QUEST team spearheads the verification process, using an internally developed assessment tool. We also rely on input from our independent factory auditors to assess these risks and vulnerabilities.  

     

    Supplier Audits: We monitor supplier behavior and compliance with QUEST through our independent contractor with unannounced audits and ongoing monitoring.

     

    Certification: To ensure that our suppliers respect and enforce our QUEST standards, the commercial agreements governing our contractual relationship often stipulate that our suppliers must abide by our QUEST standards, or the contractual relationship is subject to termination. More specifically, we ask our suppliers to agree to provide workers with a safe and healthy work environment; allow workers freedom of association and collective bargaining; conduct business in compliance with applicable environmental, labor, and employment laws; refrain from corrupt practices; and protect against human trafficking and slavery. We also require our suppliers to certify that materials incorporated into our products comply with applicable laws, including those laws that relate to slavery and human trafficking in the country or countries in which they do business.

     

    Internal Accountability: Non-compliance with our QUEST standards can result in a Corrective Action Plan, under which our employees and contractors are expected to follow a series of steps to correct their noncompliance  in order for them to remain an active employee or contractor. Otherwise, they face termination. Throughout the assessment process, factory management is educated and assisted on any noncompliance issue encountered during the applicable audit.

     

    Training: As part of our efforts to ensure compliance with our QUEST standards and prevent abusive, exploitive, or illegal conditions in the workplace, our QUEST department conducts ongoing internal employee and management training regarding our code and human rights concerns, including human trafficking and slavery associated with our supply chains. The training specifically covers mitigating risks of human trafficking and slavery within our company’s supply chains of products, and is mandatory for those company employees and management who have direct responsibility for supply chain management.

  • Corporate Information

    About Us

    Corporate Information

    About Us

    Founded in 1994, DC quickly grew to become a leader in performance skateboarding shoes and a renowned action sports brand. Today DC stands as a global brand whose product line has expanded to include men’s, women’s and kids’ skateboarding and lifestyle shoes, apparel, snowboards, snowboard boots, outerwear, and accessories. As one of the cornerstones of its marketing strategy, DC has built a world-class team of professional skateboarding, snowboarding, and motocross athletes that exemplify and enhance DC’s brand, develop its signature products, and support its promotional efforts.

  • Want to learn more about DC Shoes?

    To lean more about DC Shoes, click here for it's history, key product categories, athletes, social media and more.