FAQ

  • Authorized DC Shoes™ Websites

    Here is a compilation of OFFICIAL DC Shoes™ websites. If you encounter a website with "DC Shoes" in the URL that is not included in the list below, we advise you to thoroughly investigate and verify the website before proceeding with any purchases.

    AMERICAS

     

    www.dcshoes.com

    United States

    www.dcshoes-shop.ca

    Canada

    www.dcshoes.com.br

    Brazil

     

    APAC / ASIA

     

    www.dcshoes.com.au

    Australia

    www.dcshoes.jp

    Japan - 日本

    www.dcshoeschina.com/

    China - 中国

    www.dcshoes.kr

    Korea – 한글

    www.dcshoes.com.sg

    Singapore

    www.dcshoes.com.ph

    Philippines

    www.dcshoes.com.tw

    Taiwan

    www.dcshoes.my

    New Zealand

    www.dcshoes.co.id

    Indonesia

    www.dcshoes.my

    Malaysia

     

    EUROPE  
    www.dcshoes-austria.at Austria - Österreich
    www.dcshoes-belgium.be Belgium
    www.dcshoes.de Germany - Deutschland
    www.dcshoes.es España
    www.dcshoes.fr France
    www.dcshoes-uk.co.uk United Kingdom
    www.dcshoes.ie Ireland
    www.dcshoes.lu Luxembourg
    www.dcrussia.ru Russia - Россия

     

    AFRICA  
    www.boardriders.co.za Africa
  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also check your order status by clicking here.

    Please keep in mind that Delivery Timeframe begins calculating once order has shipped from the warehouse.

  • Can I cancel an order?

    Unfortunately, we are unable to modify or cancel an order once it has been placed.

  • Why was an item cancelled from my order?

    Orders or parts of an order may be cancelled by our system for various reasons.

    Possible reasons include:

    • - We are unable to ship to the address provided,
    • - Your item has become unavailable at the time of packing
    • - Difficulty processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled item(s)/ order.

  • How do I return an item?

    Click Here to select the item(s) to be returned and print your return label.  

    If you placed your order through Instagram or Facebook, please request a return by contacting our customer service team by clicking here.

    • - All apparel, accessories and snow outerwear are FINAL SALE. If returned, these items will not be eligible for a refund. 
    • - Only footwear and snow boots are eligible to be returned within 30 days from the date of purchase.
    • - Only footwear and snow boots must be in their original state, unworn, unwashed, and with all tags intact. 
    • - Once submitted, a return shipping label will be generated and emailed to you.
    • - Please print the shipping label.
    • - Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
    • - Remember to keep your tracking number!

    Please allow 10-14 business days for your return to arrive to our facility. Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

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