FAQ

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also check your order status by clicking here.

    Please keep in mind that Delivery Timeframe begins calculating once order has shipped from the warehouse.

  • Can I cancel an order?

    Unfortunately, we are unable to modify or cancel an order once it has been placed.

  • Why was an item cancelled from my order?

    Orders or parts of an order may be cancelled by our system for various reasons.

    Possible reasons include:

    • - We are unable to ship to the address provided,
    • - Your item has become unavailable at the time of packing
    • - Difficulty processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled item(s)/ order.

  • How do I return an item?

    Click Here to select the item(s) to be returned and print your return label. Returns must be created within 30 days of receiving your purchase.

    For all DC Crew members, return shipping labels are FREE.

    For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. You are welcome to sign up to be a DC Crew Member here.

    • - Once submitted, a return shipping label will be generated and emailed to you.
    • - Please print the shipping label.
    • - Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
    • - Remember to keep your tracking number.
  • Can I exchange an item?

    Unfortunately, we are unable to create exchanges, we only accept returns. To start a return please       click here.

    Please Note: We only accept online returns for orders placed on dcshoes.com. 

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