Warranty

  • Warranty Policies

    Not all products carry a manufacturer warranty.

    DC Purchases - For details on warranties, please visit the product description section of the individual item. (Footwear,  Snow,  Apparel,  Baggage,  Watch,  Eyewear)

    Note: Facemasks do not carry a manufacturer warranty. If you're experiencing an issue with a facemask, please contact our customer service team.

    In store purchases and purchases from authorized dealer locations/websites – Please email us at Warranty.usa@boardriders.com . Please allow 3-5 business days for a response.

  • How do I submit a warranty claim?

    If you would like to start a warranty claim, please email us at Warranty.usa@boardriders.com. Please allow 3-5 business days for a response from a warranty technician. 

    Please include the following:

    • Your name
    • Item name/model number
    • Images of the product and the issue(s) being reported
    • Copy of your proof of purchase
  • How do I check the status of my warranty claim?

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to sender.

    Please allow up to 7-10 business days for your claim to be received and processed.

    Note: Customer Service does not have the ability to check the status of your claim.

  • Footwear Warranty

    Policy covers specific Footwear.

    DC Shoes warrants all footwear to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The footwear warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned must have prior return authorization.
    • Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    • DC Shoes warranty issues email warranty@dcshoes.com
    • Emailing: please include pictures of the item, picture of the proof of purchase, warranty description, customer address and phone number.

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • If DC Shoes Warranty, print the WA# on the outside of the box.
    • DC Shoes is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to DC Shoes. DC Shoes will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

  • Snow Warranty

    Policy covers specific Snow.

    DC Shoes warrants all snow specific Outerwear (soft goods), Snowboards and Snowboard Boots to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Snow warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned must have prior return authorization.
    • Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    • DC Shoes warranty issues email warranty@dcshoes.com
    • Emailing: please include pictures of the item, picture of the proof of purchase, warranty description, customer address and phone number.

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • If DC Shoes Warranty, print the WA# on the outside of the box.
    • DC Shoes is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to DC Shoes. DC Shoes will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

  • Apparel and Accessories Warranty Policy

    Policy covers specific Apparel & Accessories.

    DC Shoes warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned must have prior return authorization.
    • Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    • DC Shoes warranty issues email warranty@dcshoes.com
    • Emailing: please include pictures of the item, picture of the proof of purchase, warranty description, customer address and phone number.

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • If DC Shoes Warranty, print the WA# on the outside of the box.
    • DC Shoes is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to DC Shoes. DC Shoes will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

See all 9 articles