When will my order ship?
Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.
How can I track my order?
You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also check your order status by clicking here.
Please keep in mind that Delivery Timeframe begins calculating once order has shipped from the warehouse.
Can I cancel an order?
Unfortunately, we are unable to modify or cancel an order once it has been placed.
Why was an item cancelled from my order?
Orders or parts of an order may be cancelled by our system for various reasons.
Possible reasons include:
- - We are unable to ship to the address provided,
- - Your item has become unavailable at the time of packing
- - Difficulty processing your payment information.
If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled item(s)/ order.
How do I return an item?
Click Here to select the item(s) to be returned and print your return label. Returns must be created within 30 days of receiving your purchase.
For all DC Crew members, return shipping labels are FREE.
For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. You are welcome to sign up to be a DC Crew Member here.
- - Once submitted, a return shipping label will be generated and emailed to you.
- - Please print the shipping label.
- - Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
- - Remember to keep your tracking number.
Can I exchange an item?
Unfortunately, we are unable to create exchanges, we only accept returns. To start a return please click here.
Please Note: We only accept online returns for orders placed on dcshoes.com.
How do I check the status of my return?
Please visit our Order Status and Returns Page by clicking here.
Please Note: Transit time can take up to 10-14 business days before we receive your return. Once your return has been received, allow an additional 7-10 business days to process your refund back to the original form of payment.
Do you restock items?
Due to the fact that a majority of our inventory is seasonal, this usually means that once an item or size is out of stock, we will no longer receive more to sell. We recommend checking our website frequently for the most updated inventory and item availability.
How do I submit a warranty claim?
To Initiate A Warranty Claim
Please contact email@example.com. When doing so, please include:
- Your name
- Product number/Color/Size
- Brief description of the issue that you are encountering with the product
- Photos of the defective area
- Copy of the original proof of purchase
Do promo codes have restrictions?
Yes, all promo codes have their own exclusions. You can check the exclusions on the bottom or back of the promo code.
Please Note: Most exclusions third party goods, hard goods, snow apparel, signature series, and special collections.
How can I unsubscribe to Newsletters?
Located at the bottom of every email, there is an "Unsubscribe" link. Please click this link if you wish to unsubscribe and no longer receive our newsletters.
If you're unable to unsubscribe and need additional assistance, please contact Customer Service, click here.
Where can I find job listings?
If you are interested in a career at DC Shoes, please check out our job listings here.
Do you give stickers out for free?
Unfortunately, we do not offer free stickers at this time. We appreciate your support for DC Shoes.
DC Shoes is part of the Boardriders Foundation looking to improving quality of life through global and local community initiatives that share our focus on the environment, education, science, ocean protection, wellness and sustainability.
Thank you for your interest in becoming a Boardriders Wholesale Partner. In order to get your inquiry to the correct sales team, please send us an email with the following information.
- - Your business and shop name
- - Location of your business
- - Brand(s) you wish to carry
- - Brands you currently carry
- - Brief description of your shop
Wholesale Email: firstname.lastname@example.org
Once we receive your information, we will provide the details to your local sales manager(s) and or sales rep(s) for the brand(s) you wish to carry. We typically receive a large number of wholesale inquires. Please allow up to 14 business days for a sales associate to contact you.
Please note - We are unable to provide status on your inquiry but will happily forward your status request to the correct team so they can reach out to you.