• When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

    If you selected an expedited shipping method, the processing time is 1-2 business days.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also check your order status by clicking here.

    Please keep in mind that Delivery Timeframe begins calculating once order has shipped from the warehouse.

  • Can I cancel an order?

    Our system is designed to process and ship orders as quickly as possible. We are not able to modify or cancel an order once it has been placed.

  • How do I return an item?

    If the item(s) your returning meet out return policy, please click here to create a return and receive a shipping label.

    Once your order has been received by our warehouse, please allow up to 7-10 business days to complete.

  • How do I check the status of my return?

    Please visit our Order Status and Returns Page by clicking here

    Please note: Returns take 7-10 business days to process from the day our facility receives it.

  • How do I submit a warranty claim?

    If you would like to start a warranty claim, please click here to review our Warranty Policy and requirements.

  • How do I check the status of my warranty claim?

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to sender. Please visit our Warranty page for further assistance here.
    Please allow up to 7-10 business days for your claim to be received and processed.

    Note: Customer Service does not have the ability to check the status of your claim.

  • Can I exchange an item?

    Unfortunately, we are unable to create exchanges, we only accept returns. For more on return details,  click here.

  • Why was an item cancelled from my order?

    Orders or parts of an order may be cancelled by our system for various reasons.

    Possible reasons include: We are unable to ship to the address provided, your item has become unavailable at the time of packing, or we are having difficulty processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled item(s)/ order.

    Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website.

  • What is your return policy?

    We’ll gladly accept merchandise purchased on dcshoes.com for return as long as the item(s) meet our return guidelines.

    Please visit our Returns Page for guidelines and additional details by clicking here.

  • Can I ship my order to a PO BOX?

    Yes. Orders shipping within US to PO Box & APO/FPO addresses are limited to only Standard shipping method.

  • Is your site secure?

    Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

  • Am I charged sales tax?

    US Sales Tax

    State laws require that we charge applicable sales tax on orders shipped to the following states:

    Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington, West Virginia, Indiana, South Dakota Tennessee, Vermont, and Canada.

    We do not charge sales tax on the purchase of Gift Certificates. However, items purchased with Gift Certificates will be taxed if shipped to the states mentioned above.

  • How do I redeem my gift card?

    E-Gift Cards are only redeemable online. Physical Gift Cards are redeemable online and at retail store locations within the United States.

    DC Shoes Gift Cards can be redeemed at checkout on Payment Page marked for Gift Cards.

    At this time E-gift cards are temporarily unavailable for purchase due to web maintenance.

    To check the balance of your gift card,  please click here

    To check for a local store near you please click here

  • What payment methods do you accept?

    The following payment options are accepted online. Credit cards are required to have a US billing address.

    American Express , Discover , MasterCard , Visa, Gift Cards , ApplePay, Afterpay, PayPal

    For more information,  please click here.

  • When will I be charged for my order?

    Online purchases are not billed until they are confirmed as shipped. A temporary authorization hold is placed on the card at the time of check out then charged once your order has shipped.

  • How does Afterpay work?

    Please see all Afterpay details by clicking here

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  • How do I purchase a gift card?

    Physical gift cards are available for purchase only at select retail stores. E-gift cards are not offered at this time.

    To see if you have a store near you please click here

  • How can I change my shipping address?

    Our system is designed to process and ship orders as quickly as possible. Unfortunately, once an order is submitted any subsequent changes cannot be made.

  • How do I check my order status?

    Here are some helpful tips & tools to help you check the status of your order:

    • Check your email - We send you regular emails regarding the status of your order.

    • Visit our Order Status page - Click here to check your order status online at any time.

    • Contact us - If you still have questions about your order, please contact us by clicking here. 

  • What are your shipping rates?

    Shipping rates vary from time to time and can change depending on carrier delays and holiday volume. For the most updated shipping rates please click here.

  • Where do I enter my promo code?

    The promo codes can be entered on the Shopping Cart page under the Enter Coupon Code or Loyalty Voucher tab.

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  • How do I become a loyalty member?

    You can join the DC Crew loyalty program in-store or online at www.dcshoes.com.

  • Do loyalty members receive Free Returns?

    We offer free returns to our loyal members on all eligible purchases made on the sites within all 50 U.S. states, and APO/FPO addresses.

    Please click here to review our return policy and start your return. 

  • What if there’s a problem with my shipment?

    If you are experiencing an issue with your shipment please contact customer service for assistance by clicking here

    Please note shipping carriers are currently experiencing extended delays due to overwhelming volume. Please be patient and allow 5-7 business days for your tracking information to update once you are notified of shipment.

  • Do promo codes have restrictions?

    Each promo code has unique restrictions and guidelines.

    Please refer to your specific promo code terms and conditions.

  • Do promo codes expire?

    Each promo code has unique restrictions and guidelines.

    Please refer to your specific promo code terms and conditions.

  • How do I know what size I need?

    We have suggested measuring tips that will help guide you to the correct sizing when you are shopping for products. The Size Guide is right under the sizes available at the time of shopping.

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  • Sustainability

    DC Shoes is part of the Boardriders Foundation looking to improving quality of life through global and local community initiatives that share our focus on the environment,  education,  science,  ocean protection,  wellness and sustainability.  

  • How do I contact customer service?

    We hope you can locate the answer to your question online using our FAQ's. If you would still like to contact customer service please click here. 

    We also have additional support sections on the home page of our help center. Click here