When will my order ship?
Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.
How can I track my order?
You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also check your order status by clicking here.
Please keep in mind that Delivery Timeframe begins calculating once order has shipped from the warehouse.
Can I cancel an order?
Unfortunately, we are unable to modify or cancel an order once it has been placed.
Why was an item cancelled from my order?
Orders or parts of an order may be cancelled by our system for various reasons.
Possible reasons include:
- - We are unable to ship to the address provided,
- - Your item has become unavailable at the time of packing
- - Difficulty processing your payment information.
If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled item(s)/ order.
How do I return an item?
Click Here to select the item(s) to be returned and print your return label.
If you placed your order through Instagram or Facebook, please request a return by contacting our customer service team by clicking here.
- - Merchandise must be returned within 30 days from the date of purchase.
- - Merchandise must be in their original state, unworn, unwashed, and with all tags intact.
- - Once submitted, a return shipping label will be generated and emailed to you.
- - Please print the shipping label.
- - Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
- - Remember to keep your tracking number!
Please allow 10-14 business days for your return to arrive to our facility. Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.
Can I exchange an item?
Unfortunately, we are unable to create exchanges, we only accept returns. To start a return please click here.
Please Note: We only accept online returns for orders placed on dcshoes.com.
How do I check the status of my return?
Please visit our Order Status and Returns Page by clicking here.
Please Note: Transit time can take up to 10-14 business days before we receive your return. Once your return has been received, allow an additional 7-10 business days to process your refund back to the original form of payment.
Do you restock items?
Due to the fact that a majority of our inventory is seasonal, this usually means that once an item or size is out of stock, we will no longer receive more to sell. We recommend checking our website frequently for the most updated inventory and item availability.
How do I submit a warranty claim?
If you believe your item to be defective, please see how to start a claim below. Click here to review our Warranty Policy and requirements.
To Initiate A Warranty Claim
Please contact firstname.lastname@example.org. When doing so, please include:
- Your name
- Product number/Color/Size
- Brief description of the issue that you are encountering with the product
- Photos of the defective area
- Copy of the original proof of purchase
Do promo codes have restrictions?
Yes, all promo codes have their own exclusions. You can check the exclusions on the bottom or back of the promo code.
Please Note: Most exclusions third party goods, hard goods, snow apparel, signature series, and special collections.
Non-DC Shoes Returned Items
Please ensure you return the correct item(s) when making a return . DC Shoes is not responsible for non-DC Shoes items shipped back to us in error.
Items mistakenly shipped are not stored. If you accidentally sent the wrong item to DC Shoes, please contact Customer Service as soon as possible. We cannot guarantee your item will be found and returned. No compensation will be provided for incorrect items sent to DC Shoes.
How can I unsubscribe to Newsletters?
Located at the bottom of every email, there is an "Unsubscribe" link. Please click this link if you wish to unsubscribe and no longer receive our newsletters.
If you're unable to unsubscribe and need additional assistance, please contact Customer Service, click here.
DC Shoes is part of the Boardriders Foundation looking to improving quality of life through global and local community initiatives that share our focus on the environment, education, science, ocean protection, wellness and sustainability.
Do you give stickers out for free?
Unfortunately, we do not offer free stickers at this time. We appreciate your support for DC Shoes.