• How do I submit a warranty claim?

    Please contact warranty.usa@boardriders.com. When doing so, please include:

    • - Your name
    • - Product number/Color/Size
    • - Brief description of the issue that you are encountering with the product
    • - Photos of the defective area
    • - Copy of the original proof of purchase

    At this time, there are delays in processing warranty requests.  Warranty claims will be addressed in the order they are received. We appreciate your patience, and our team will work diligently to process your claim as efficiently as possible. Please refrain from sending follow-up emails, as they may contribute to delays in the resolution process.

    If you need assistance on an existing warranty claim please email warranty.usa@boardriders.com

  • How do I check the status of my warranty claim?

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to sender.

    At this time, there are delays in processing warranty requests.  Warranty claims will be addressed in the order they are received. We appreciate your patience, and our team will work diligently to process your claim as efficiently as possible. Please refrain from sending follow-up emails, as they may contribute to delays in the resolution process.

    If you need assistance on an existing warranty claim please email warranty.usa@boardriders.com

  • Apparel and Accessories Warranty Policy

    Policy covers specific Apparel & Accessories.

    DC Shoes warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Warranty policy is subject to the following limitations:

    • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • - All warranty claims returned must have prior return authorization.
    • - Repaired or replaced products are covered for the remainder of the original warranty.
  • Footwear Warranty

    Policy covers specific Footwear.

    DC Shoes warrants all footwear to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The footwear warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Warranty policy is subject to the following limitations:

    • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • - All warranty claims returned must have prior return authorization.
    • - Repaired or replaced products are covered for the remainder of the original warranty.
  • Snow Warranty

    Policy covers specific Snow.

    DC Shoes warrants all snow specific Outerwear (soft goods), Snowboards and Snowboard Boots to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Snow warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Warranty policy is subject to the following limitations:

    • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • - All warranty claims returned must have prior return authorization.
    • - Repaired or replaced products are covered for the remainder of the original warranty.
  • Baggage Warranty

    Policy covers specific bags.

    DC Shoes warrants all Bags, Backpacks and Luggage to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Bags, Backpacks and Luggage warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Warranty policy is subject to the following limitations:

    • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • - All warranty claims returned must have prior return authorization.
    • - Repaired or replaced products are covered for the remainder of the original warranty.
  • Watch Warranty

    Policy covers specific Watches.

    DC Shoes warrants all watches to be free of defects in material or workmanship for a period of two (2) years from the original date of purchase, when purchased from an authorized dealer. The watches warranty covers the movement, hands, and face of the watch, but does not cover the watch case, crystal, battery or band, normal wear and tear, accidents, or misuse.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Warranty policy is subject to the following limitations:

    • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • - All warranty claims returned must have prior return authorization.
    • - Repaired or replaced products are covered for the remainder of the original warranty.
  • Eyewear Warranty

    Policy covers specific Eyewear.

    DC Shoes warrants all Eyewear to be free of defects in material or workmanship for a period of two (2) years from the original date of purchase, when purchased from an authorized dealer. The Eyewear warranty covers defect of workmanship and materials, but does not cover misuse of the product, lack of care, user caused scratches to the lenses, accidents, or loss of the product.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Warranty policy is subject to the following limitations:

    • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • - All warranty claims returned must have prior return authorization.
    • - Repaired or replaced products are covered for the remainder of the original warranty.