• Return Policy

    US returns only. 

    Instagram Checkout Returns.  Please contact Customer Service

    EXCHANGES

    If you'd like to make an exchange, please follow our return policy and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.

    RETURN POLICY

    2021 Holiday Extended Return Policy: Orders placed through 11/11 - 12/10 are eligible for return up to 1/10/2022. Merchandise must still meet our standard guidelines.

    • Merchandise can only be returned if purchased online directly from www.dcshoes.com
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund.
    • Shipping charges incurred during checkout are not refundable. 
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    RETURN GUIDELINES

    • Customers are responsible for any return costs. DC Crew Members get free returns.
    • We suggest obtaining proof of return and retaining it until your refund has been processed.
    • You will be notified via email throughout your package journey and once your refund has been approved.
    • Returns will be processed within 10-14 days of arrival at our warehouse.
    • Once approved, allow 2-4 business days for funds to appear in your account.

    CREATE A RETURN LABEL

    For DC Crew Members, return shipping labels are FREE

    For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund.

    • Click here to select the item(s) being returned and print your return label.
    • Drop your package off at any U.S. mail location.

    Once your return has been received by our warehouse, please allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

    TRACKING YOUR RETURN

    You will be notified via email throughout your package journey and once your refund has been processed. To check the status of your return, click here.

  • How do I return an item?

    If the item(s) your returning meet out return policy, please click here to create a return and receive a shipping label.

    We can only accept returns for item(s) placed online at dcshoes.com.

  • How do I check the status of my return?

    Please visit our Order Status and Returns Page by clicking here

    Please note: Returns take 7-10 business days to complete from the day our facility receives it.

  • Can I exchange an item from my order?

    Unfortunately, we are unable to create exchanges. We only accept returns. If you would like to create a return please click here .

  • Can I return an item I purchased in-store?

    Unfortunately, we only except returns from purchases made directly from DCshoes.com

    If purchased item(s) are from a retail location, you will need to visit the retail location for a return.

  • Can I return an item that was gifted?

    Returns can only be created by original purchaser.